Joel Puthran
MUMBAI
Summary
Strategic-thinking Senior Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Consistently lauded and recognized with awards by employers for excellence in professional work.
Effective communicator with strong problem-resolution and presentation skills, with client management resulting in harmonious working relationships
Ability to integrate client management skills with overall business operating strategy.
Overview
9
9
years of professional experience
Work History
SR. MANAGER – INSIDE SALES
UPGRAD EDUCATION PVT.LTD
11.2018 - Current
- Ensuring Managers are driving SOP & Daily Revenue Target on a daily basis.
- Auditing calls / call logs to check if everything is on track and relevant feedback is shared with AC and Manager to improve L2P.
- Checking lead flows/ lead quality/ counselling/ app submit/ shortlist/ payments (entire funnel) team wise every day and raise to the concerned team if anything which is not in our control (like lead flow/ quality) needs to be sorted. Also, using the same Data in identifying the problem/ improvement area in the sales funnel.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Training Managers on areas like improving Managing style/ imparting better training/ Managing time efficiently/ Motivating counsellors/ Driving numbers/ Preparing data.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Efficient manpower management - Putting the right Manager for the right Program to get the best team performance and reshuffling counsellors based on their performance between teams if necessary.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Achievements - Managed & Scaled the Management, Data & Tech Portfolios at upGrad with an Annual Gross Revenue of 135 plus CR till date during my stint as a Senior Manager.
BUSINESS DEVELOPMENT EXECUTIVE
AAROHAN HOLDINGS AND ADVISORS PVT. LTD
07.2017 - 10.2018
- Manage prospective client relationship by employing a consultative sales approach to solve business challenges for HNI and UHNI clients
- Building relationships with intermediaries and referral sources, develop strong relationships with potential and inquiring customers
- Selling and advising PMS product to HNI prospects and its benefits in long term investing
- Generation of new sales leads via direct customer engagement including web search in scientific databases and email/telephone
- Make outbound calls/fix appointments and meet business clients by building rapport in a professional manner
- Demonstrate a proactive approach to enhance the company’s visibility and growth through personal contacts and business development calls.
CONSULTANT - RELATIONSHIP MANAGER
SHAADI.COM, PEOPLE INTERACTIVE PVT. LTD
03.2015 - 05.2017
- Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives
- Building strong relation with existing clients by providing an outstanding experience, keeping updated regarding the ongoing promotions and generate references which further is converted into sales
- Managing overseas Clients by keeping them updated about their requirement on the profile and regularly communicate through phone & e-mail
- Handle client queries or complaints of customers via telephone/e-mail or face to face interactions
- To deliver a high quality client service and customer retention approach to enhance product sales and new client growth targets
- Liaising with a team of experts by ensuing that intelligence & accuracy is met by hunting for the right profile/match – right from client inquiry to execution
- Arranging meetings – Coordinating with both the parties and arranging face to face meetings
- Sales Support – Pre-sales call, closing on walk-in customers and converting those leads into sale
- Gaining customers market share is inevitably a goal thus focusing on every customer by valuing, resolving concern, communicating every Profile information in detail and as per the requirement so that we don’t lose the customers/clients/members we already have
- Liaising with a team of experts by ensuing that intelligence & accuracy is met in hunting for the right profile/match – right from the client inquiry to execution
- Performing referral drive during closure by inviting and meeting up with Hi-end and key clients by providing an outstanding experience to own their Loyalty
Marketing Manager
FALCON COURIERS PVT LTD
MUMBAI
03.2014 - 02.2015
- Conserve long term relation with existing clients and keep them updated on the current market trend along with the upcoming promotions
- Providing tactical sales and marketing direction, improvement of market share and the ability to achieve and exceed challenging revenue targets
- Communicate with external customers to ensure consistent responses and build a long term relation to maintain the brand image
- Uncovering client needs and recommending appropriate products or services
- Also, Communicating new product developments to prospective clients
- Ensuring sales targets and revenue is met on a consistent basis
- Selling solutions to customers and then backing up those sales with top-quality service
- Maintain good relationships with the customers by providing good sales service and ensuring that quality service is met on a consistent basis to create future prospects
- Coordinating with clients & forging relations; interfacing with them to understand their requirements & provide customized services by offering the best products
- Work in conjunction with the support team to measure and ensure performance measures/goals of the team are met on a regular basis.
Associate
FIRSTSOURCE SOLUTIONS LTD
06.2013 - 02.2014
- Bell C-SAT award for the 4th quarter for consistency in performance towards managing customer experience
- Best engaging Associate award for achieving C-SAT target & for displaying ownership skills towards customer management
- Key Responsibilities:
- Promoter C-SAT at a customer level and achieving daily AHT at an associate, team level
- Customer focus being the key criteria by ensuring that customer is satisfied with the service and builds a long term relation to safeguard the brand image
- Ensuring that customer satisfaction is met to the fullest by driving the First call resolution factor and focusing on achieving C-Sat scores every month
- Conserve long term relation with existing clients and keep them updated on the current trend along with the upcoming products/packages
- Communicate with external customers to ensure consistent responses and new references are generated for further opportunities
- Suggested improvements in the Process in order to increase productivity
- Conducted Team briefings on process updates and client requirement in order to provide a WOW factor on every call.
Education
Bachelor’s - business administration
Shridhar University
HSC - Science
Mumbai University
SSC - undefined
Mumbai University
Diploma - Computer Applications
Skills
Email and Internet Applications (Outlook Express, MS Outlook)undefined
Timeline
SR. MANAGER – INSIDE SALES
UPGRAD EDUCATION PVT.LTD
11.2018 - Current
BUSINESS DEVELOPMENT EXECUTIVE
AAROHAN HOLDINGS AND ADVISORS PVT. LTD
07.2017 - 10.2018
CONSULTANT - RELATIONSHIP MANAGER
SHAADI.COM, PEOPLE INTERACTIVE PVT. LTD
03.2015 - 05.2017
Marketing Manager
FALCON COURIERS PVT LTD
03.2014 - 02.2015
Associate
FIRSTSOURCE SOLUTIONS LTD
06.2013 - 02.2014
Bachelor’s - business administration
Shridhar University
HSC - Science
Mumbai University
SSC - undefined
Mumbai University
Diploma - Computer Applications
Similar Profiles
ARCHITT JAISWALARCHITT JAISWAL
Manager 2- Business Development at upGrad Education pvt.ltd.Manager 2- Business Development at upGrad Education pvt.ltd.
Shivendra MishraShivendra Mishra
Senior Manager Procurement at upGrad Education Pvt Ltd (upGrad Campus)Senior Manager Procurement at upGrad Education Pvt Ltd (upGrad Campus)
Ayasmita SenAyasmita Sen
Regional Training Manager at Taneira by Titan Company Limited - UpGrad Education LimitedRegional Training Manager at Taneira by Titan Company Limited - UpGrad Education Limited
Shubham PaulShubham Paul
Asst. Manager – Sales & Marketing at TPAC India Pvt. Ltd.Asst. Manager – Sales & Marketing at TPAC India Pvt. Ltd.
Shubham PatilShubham Patil
SAP Associate Consultant at Inteliwaves Technologies Pvt LtdSAP Associate Consultant at Inteliwaves Technologies Pvt Ltd