Joel RODRIGUES
MUMBAI
Summary
Customer Care Advisor managing customer service inquiries across multiple channels. Resolves complex issues through effective problem-solving and maintains up-to-date product knowledge to enhance customer support. Committed to delivering positive customer experiences and fostering long-term relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Advisor
Cathay Pacific Airways
MUMBAI, INDIA
10.2023 - Current
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Handled high-volume telephone calls to address and resolve customer queries.
- Maintained up-to-date knowledge of products, services, and policies to provide informed support to customers.
- Processed refunds, exchanges and service requests for customers.
Education
Mumbai University
Mumbai, MHSkills
- Customer service
- Customer relationship management
- Problem solving
- Conflict resolution
- Product knowledge
- Effective communication
- Time Management
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Marathi
Upper Intermediate
B2
Certification
- Microsoft ( 06/2023 - 08/2023 )
Interests
- Football
- Music
- Hockey
- Fitness
- Travel
- Drawing
- Fantasy Football
Accomplishments
- Football Newspaper write-Ups ( 10/2015-09/2016 )
- Hockey Newspaper write-ups ( 08/2016 )
- "Rising Star of the Quarter" award in BOMCCD ( CPA )
Timeline
Customer Care Advisor
Cathay Pacific Airways
10.2023 - Current
Mumbai University