Joel Sheehan
Plymouth
Summary
Extroverted District Sales Leader with [Number] years of experience. Driven professional with an extensive knowledge for persuasion skills and modern streamlining of sales processes. Offering district sales mastery and commitment to high-quality products, top-of-the-line motivation and contemporary sales techniques.
Experienced with client engagement and sales techniques. Utilizes effective communication and persuasive skills to drive sales. Knowledge of building and maintaining strong client relationships, ensuring consistent achievement of sales goals.
Overview
30
30
years of professional experience
Work History
Sales
Auto Credit USA
05.2014 - Current
- Boosted sales performance by training and mentoring team members on effective sales techniques.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Increased sales productivity by creating and implementing effective sales enablement strategies.
- Increased territory sales by implementing effective sales strategies and building strong customer relationships.
- Collaborated with sales executives to determine sales areas that could be improved.
- Collaborated with fellow sales clerks to achieve monthly sales targets collectively.
Telemarketer
Mead Enterprises
06.2013 - 05.2014
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
Collections Agent
Helvey and Asso.
11.2012 - 06.2013
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Assistant Manager
Aarons Rentals Inc
10.2010 - 09.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Manager for State of MO.
New Start Credit Consultants
04.2008 - 07.2010
- Increased sales revenue by leading a high-performing sales team.
- Developed strategic sales plans to drive market penetration and revenue growth.
- Boosted customer retention through effective relationship management and follow-up.
- Coordinated cross-functional teams to successfully launch new products.
- Enhanced brand visibility by implementing targeted marketing initiatives.
- Achieved sales targets, focusing on key account management and business development.
- Expanded client base by identifying and capturing new business opportunities.
- Collaborated with marketing department to align sales strategies with promotional activities.
- Strengthened customer relationships to increase long-term loyalty and repeat business.
- Led negotiations with key stakeholders to secure favorable terms and agreements.
- Increased market share, developing and executing targeted sales campaigns.
- Identified emerging markets to capitalize on growth opportunities.
- Enhanced customer satisfaction, resolving issues promptly and professionally.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Store Manager
Multiple Rental Chain Stores
07.1994 - 09.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
No Degree - Music
IU
Bloomington, INSkills
- Sales oversight
- Sales tools development
- B2B sales strategies
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Goals and performance
Timeline
Sales
Auto Credit USA
05.2014 - Current
Telemarketer
Mead Enterprises
06.2013 - 05.2014
Collections Agent
Helvey and Asso.
11.2012 - 06.2013
Assistant Manager
Aarons Rentals Inc
10.2010 - 09.2012
Sales Manager for State of MO.
New Start Credit Consultants
04.2008 - 07.2010
Store Manager
Multiple Rental Chain Stores
07.1994 - 09.2006
No Degree - Music
IU
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