JOEL STA. MARIA
San Antonio
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
Work History
Senior Software Developer/Product Health Engineer
CAI-STA PHILIPPINES
03.2023 - Current
- Troubleshoot and resolve incidents and problems reported by users.
- Perform root cause analysis for recurring issues.
- Collect and relay user feedback to the Product Team for potential improvements.
- Apply application updates (Account and user id and p-words, deploy reports, etc.)
- Report recurring issues that might need structural changes in the application.
- Work with Product team for permanent solutions.
IT Officer Assistant
Holland America Line
11.2019 - 03.2020
- Oversees the technical aspects of Broadcast Center, including satellite systems
- Assist Senior IT Officer in all IT related issues onboard, such as server issue, network problem and maintenance of all computers onboard which also includes software and hardware troubleshooting provide technical support to all user and assist guest and customer with their gadget like smartphone, laptop or any gadget they may have that are connected to our network or in any IT assistance they may require
- Coordinate the work of Broadcast Technicians in all equipment's for repair and including the Satellite system
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Optimized server capacity by consolidating resources and virtualizing servers where necessary.
Technical Manager, Entertainment Department
Holland America Line
10.2010 - 11.2018
- Oversees all technical in the Entertainment Department programs and onboard activities
- Overseeing the entire show each time it is performed
- Manage/controls all budgets relevant to entertainment equipment, satellite, TV and music and prepare new budgets proposals for new financial years
- Coordinating the work of the Technicians, Stage crew, Musicians and performers
- Complete appraisals for all staff signing off the vessel
- Submit a voyage report to the Cruise Director
- Coordinate all promotional and corporate events onboard from preliminary meetings through to the running of the events
- Maintain a suitable level of spare parts and order new spares and equipment through technical stores
- Arrange for the repair of any equipment either onboard or shore-side as required
- Submit repair logs for all damaged and faulty technical equipment
- Attend monthly Safety, Environmental and Hygiene meetings at the end of each voyage
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
Field Engineer
NCF Constructions
09.2000 - 12.2003
- Projects Handle: 100 pairs tie cable of primary and secondary lines at Guagua, Pampanga
Operations Manager
Radianteem Telecommunication Service Inc.
04.1996 - 07.2000
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
No Degree - Administering Windows Network
Meralco Foundation Institute
Manila, Philippines09.2006
Bachelor of Science - Electronics and Communications
University of The East
Caloocan City01.1993
High School -
Roosevelt College Sumulong
01.1988
Elementary School -
San Roque Elem. School
01.1984
Skills
- Application development
- Troubleshooting
- Security best practices
- User requirements analysis
- Testing
- Performance tuning
- Problem-solving
- Software debugging
- Project oversight
- Performance optimization
- Technical analysis
- Technical support
Achievementsprojectshandled
- Installations, upgrades of Servers, Networks Infrastructure, Oracle, and all other programs.
- SkyCable/SunCable project - Installation of cable TV, cable laying, splicing, pole erection.
- Supervise Broadcast Technician and Assistant Broadcast Technicians during editing.
- Coordinate the work of Broadcast Technicians for repair and maintenance.
Timeline
Senior Software Developer/Product Health Engineer
CAI-STA PHILIPPINES
03.2023 - Current
IT Officer Assistant
Holland America Line
11.2019 - 03.2020
Technical Manager, Entertainment Department
Holland America Line
10.2010 - 11.2018
Field Engineer
NCF Constructions
09.2000 - 12.2003
Operations Manager
Radianteem Telecommunication Service Inc.
04.1996 - 07.2000
High School -
Roosevelt College Sumulong
Elementary School -
San Roque Elem. School
No Degree - Administering Windows Network
Meralco Foundation Institute
Bachelor of Science - Electronics and Communications
University of The East
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