Joel William
Tirunelveli
Summary
Dynamic Assistant Manager at Axis Bank Ltd, specializing in loan documentation and KYC compliance. Known for enhancing operational efficiency and facilitating effective team collaboration. Achievements include delivering outstanding customer service and resolving technical issues, resulting in significant process improvements within high-pressure environments. Career aspirations focus on further advancing skills to drive strategic initiatives.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Axis Bank Ltd
Chennai
06.2024 - Current
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Specialized in preparing loan documents for corporate bankers with a wide variety of loan facilities.
- Well-versed in creating collaterals for customers and disbursing the loans.
- Used the Finacle application in day-to-day activities for completing various tasks related to disbursing loans for corporate clients.
- Well-versed in KYC scrutiny, and doing background checks before disbursing loans.
- Completed day-to-day duties accurately and efficiently.
Customer Support Executive
Namecheap Inc
Coimbatore
05.2023 - 08.2024
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Provided technical assistance to customers through chat support.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Maintained positive working relationship with fellow staff and management.
- Maintained up-to-date case documentation for future reference.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Education
Diploma in Banking Services - Corporate Banking
Manipal Global Academy
Bangalore03-2024
Bachelor of Science - Mechanical Engineering
Karunya Institute of Technology And Sciences
Coimbatore, India07-2022
Skills
- Loan documentation
- KYC compliance
- Customer support
- Operational efficiency
- Team collaboration
- Finacle application
- Technical troubleshooting
- Decision-making
- Customer service and satisfaction
- Compliance
- Problem-solving
- Workload management
- Corporate social responsibility
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Beginner (A1)
A1
Affiliations
- I like to play badminton during free time
- I enjoy F1 races, and I am interested in those technical marvels behind such a fascinating sport
- I like to paly chess with a competitive person as playing chess brings out some joy I can't explain.
Timeline
Assistant Manager
Axis Bank Ltd
06.2024 - Current
Customer Support Executive
Namecheap Inc
05.2023 - 08.2024
Diploma in Banking Services - Corporate Banking
Manipal Global Academy
Bachelor of Science - Mechanical Engineering
Karunya Institute of Technology And Sciences
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