Joel Jolly Puthenpurackal
Malappuram,India
Summary
Accomplished IT professional with extensive expertise in team leadership, Linux and Windows server management, and server monitoring tools such as SolarWinds and SCOM. Proficient in object-oriented methodologies and programming languages including Java, Python, and C#, with a strong background in machine learning frameworks like TensorFlow, Keras, and Scikit-Learn. Experienced in big data technologies such as Apache Hadoop and Apache Spark. Skilled in web development using HTML, CSS, PHP, React, Next.js, and Firebase. Adept at database management with MSSQL. Recognised for quick learning abilities, adaptability, teamwork skills, teaching capabilities, motivation techniques, and supportiveness.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Chief Technology Officer
Croptunity
Nottingham, NottinghamShire
08.2023 - 03.2025
- Company Overview: As Chief Technology Officer (CTO) of Croptunity, an agriculture fintech startup I co-founded, I lead development and deployment of our web-based platform
- Croptunity focuses on agriculture-based Real World Asset management
- Technical Leadership: Recognized for driving both front-end and back-end development, ensuring a high-performance platform for users
- Oversee technical strategy and infrastructure to support company's agricultural Real World Asset management model
- Business and Financial Strategy: Contributed to crucial financial planning initiatives and strategic decisions that drove early-stage growth and helped secure partnerships
- Manage the end-to-end product lifecycle, ensuring a seamless user experience
- Ensure scalability and reliability of the platform while maintaining robust security standards
- As Chief Technology Officer (CTO) of Croptunity, an agriculture fintech startup I co-founded, I lead development and deployment of our web-based platform
- Croptunity focuses on agriculture-based Real World Asset management
CUSTOMER SERVICE ADVISOR
Teleperformance
Nottingham, United Kingdom
08.2023 - 01.2025
- Company Overview: Teleperformance SE is a multinational company founded in 1978 with headquarters in France
- It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication
- Provide top-quality customer service on behalf of clients
- First-line complaint resolution
- Recognised for top quality in servicing customer
- Recognised for excellent adherence to schedule
- Teleperformance SE is a multinational company founded in 1978 with headquarters in France
- It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication
System Engineer
TATA Consultancy Services
Kochi, Kerala
07.2018 - 07.2021
- Company Overview: Tata Consultancy Services(TCS) is an Indian multinational IT services and consulting company which operates in 46 countries
- Understand the requirements of the client and implement changes in the IT infrastructure
- Manage and train the members of my team to ensure best quality service
- Support with onboarding of new clients and their IT infrastructure into the project
- Integrate monitoring tools with essential services to ensure availability of critical services
- Analyse and resolve queries and issues in implemented solutions
- Windows and Linux server management
- Managing backup and monitoring tools
- Rated A Band in 3 consecutive years, going 'above and beyond the expectations'
- Tata Consultancy Services(TCS) is an Indian multinational IT services and consulting company which operates in 46 countries
Education
Master of Science - DATA SCIENCE
Nottingham Trent University
Nottingham 09.2021 - 10.2022
B.Tech - COMPUTER SCIENCE & ENGINEERING
Amal Jyothi College of Engineering
Kanjirapally 08.2014 - 05.2018
Skills
- HTML
- CSS
- PHP
- Java
- Javascript
- React
- Nextjs
- Firebase
- Team Leadership
- Adaptability
- Team Player
- Supporting
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Languages
English
Advanced
Malayalam
Advanced
References
References available upon request.
Timeline
Chief Technology Officer
Croptunity
08.2023 - 03.2025
CUSTOMER SERVICE ADVISOR
Teleperformance
08.2023 - 01.2025
Master of Science - DATA SCIENCE
Nottingham Trent University
09.2021 - 10.2022
System Engineer
TATA Consultancy Services
07.2018 - 07.2021
B.Tech - COMPUTER SCIENCE & ENGINEERING
Amal Jyothi College of Engineering
08.2014 - 05.2018
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