KUMAR PRABHAKAR
Bangalore North
Summary
- Seasoned Senior Store Manager with background in overseeing daily operations of high-volume stores. Skilled in building and maintaining strong customer relationships, managing inventories, and driving sales through effective team leadership. Demonstrated success in staff training and development, improving store cleanliness standards, as well as implementing operational improvements for increased efficiency. Known for strategic planning abilities that contribute to long-term business growth.
- Results-driven Senior Store Manager known for productivity and efficient task completion. Specialize in inventory management, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability to ensure seamless operations and heightened customer satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Store Manager
Max Fashion(Lifestyle international pvt Ltd)
Bangalore
08.2019 - Current
- Supervised daily operations and ensured compliance with company standards.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and mentored staff to enhance customer service skills.
- Organized store layout according to corporate guidelines while maximizing space utilization.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented visual merchandising strategies to improve product presentation.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Developed and implemented sales strategies to achieve revenue targets.
- Monitored stock levels and ordering of new merchandise as needed.
- Collaborated with marketing team to create targeted campaigns that increased customer loyalty.
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Oversaw the execution of visual merchandising activities in line with corporate standards.
Senior Store Manager
Reliance Trends
Bangalore
09.2017 - 08.2019
- Supervised daily operations and ensured compliance with company standards.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and mentored staff to enhance customer service skills.
- Implemented visual merchandising strategies to improve product presentation.
- Oversaw cash management, including handling transactions and deposits.
- Conducted regular store audits to maintain cleanliness and organization.
- Coordinated promotional events such as sales campaigns or special offers to drive business growth.
- Resolved customer complaints in an efficient and professional manner.
- Established membership loyalty implementing rewards program to drive client retention.
- Developed and implemented sales strategies to achieve revenue targets.
- Trained new employees on company policies and procedures, as well as product knowledge.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Conducted regular meetings with team members to discuss progress towards goals.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Conducted performance reviews for employees in a timely manner.
Department Manager
Reliance Trends
Bangalore
09.2013 - 08.2016
- Oversaw daily operations to ensure smooth departmental functions.
- Managed staff schedules to optimize labor efficiency and coverage.
- Coordinated inventory management to maintain stock levels and reduce shortages.
- Implemented training programs for new employees to enhance team performance.
- Developed merchandising strategies to improve product displays and customer engagement.
- Facilitated communication between departments to streamline processes and resolve issues.
- Monitored compliance with company policies and safety regulations in the workplace.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Head Cashier
Reliance Trends
08.2010 - 08.2013
- A Head Cashier, or Senior Cashier, oversees the cashier staff and overall functions of a retail store. Their main duties include addressing employee and customer complaints or requests, ensuring all registers have the correct amount of cash at all times and resolving price checks for customers.
- Managing staff at cash Counter.
- Hitting targets and implementing strategies to improve sales.
- Negative Stock Control.
- Expertise in Account analysis.
- Consumables Management.
- Hands on Experience in taking care of customer service including handling queries and complaints.
Customer Service Associate Team Leader
Madura Garments(Aditya Birla)
Bangalore
08.2007 - 07.2010
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through active listening and problem-solving.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to enhance customer satisfaction strategies.
- Trained new staff on customer service protocols and company policies.
- Utilized point-of-sale systems for transactions and inventory management.
- Followed up with customers to ensure complete satisfaction with purchases.
- Kept work area neat, clean, and well-stocked at all times.
Education
SSLC -
Secondary Education Examination Board
PUC -
Pre- University Education Karnataka
B.Com -
Annamalai University
Skills
- Retail operations
- Team leadership
- Performance evaluation
- Problem solving
- Effective communication
- Time management
- Analytical thinking
- Adaptability
- Operations oversight
- Store maintenance
- Process improvements
- Merchandise planning
- Inventory control
- Teamwork and collaboration
- Employee development
- Revenue growth
- Multitasking capacity
Personal Information
Date of Birth: 04/04/1988
Hobbies and Interests
- Sports
- Music
- Cooking
Languages
- Hindi
- Kannada
- Telugu
- Tamil
- English
- Hindi
- Kannada
- Telugu
- Tamil
Achievements And Awards
- State level Carom player, represented Bangalore South at state Level in U16.
- Awarded as the BEST STORE MANAGER across the chain for positive EBITDA store in Reliance Trends.
- People Icon award as Best Store Manager (2022-2023).
Languages
Kannada, English, Hindi & Telugu
Advanced
C1
Timeline
Senior Store Manager
Max Fashion(Lifestyle international pvt Ltd)
08.2019 - Current
Senior Store Manager
Reliance Trends
09.2017 - 08.2019
Department Manager
Reliance Trends
09.2013 - 08.2016
Head Cashier
Reliance Trends
08.2010 - 08.2013
Customer Service Associate Team Leader
Madura Garments(Aditya Birla)
08.2007 - 07.2010
SSLC -
Secondary Education Examination Board
PUC -
Pre- University Education Karnataka
B.Com -
Annamalai University