Joella Hite
Montgomery,IN
Summary
I have always strived to be Customer oriented and make the experience wherever I've worked a good one with politeness, friendliness, and putting myself in the patients, or customers shoes. One of my favorite things about working at the Dr's office was the relationship I built with patients. I believe that every experience, even if they were unhappy at the beginning of the exam, could be made into a good one with the right attitude and being willing to listen to the issue they had. I also speak some Spanish, I translated for the office, and the stores I've worked at prior. I believe in being at work everyday and on time as I roll model to my children on how to be a good worker. Being dependable is very important to me.
Overview
13
13
years of professional experience
Work History
Cashier
Dollar General
10.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Pre Technician
Eyeworks
02.2021 - 09.2023
- Continuously expanded professional expertise through attending relevant training courses, webinars, conferences, or workshops related to the field.
- Reduced analysis errors by diligently following standardized operating procedures during sample processing.
- Maintained an accurate inventory of supplies, anticipating needs and placing orders as necessary to avoid delays in sample processing.
- Developed strong relationships with colleagues, fostering a positive work environment that encouraged collaboration and teamwork in achieving shared goals.
- Demonstrated strong problem-solving abilities when troubleshooting equipment malfunctions or identifying inconsistencies in data, applying logical reasoning skills and technical knowledge to resolve issues effectively.
- Supported laboratory operations with the timely maintenance and calibration of equipment, ensuring optimal performance and accuracy in analyses.
- Improved accuracy in data entry tasks by consistently double-checking entries against source documents, reducing errors that could impact analysis results or client reporting requirements.
- Exhibited time management skills in prioritizing tasks effectively under tight deadlines without sacrificing attention to detail or quality of work output.
- Proactively sought feedback from supervisors and colleagues on performance and took steps to address identified areas for improvement in an effort to continually grow as a professional.
- Increased lab productivity by working collaboratively with team members to complete assigned tasks on time.
- Mentored and trained new team members on lab procedures, equipment usage, and sample preparation techniques, contributing to a cohesive and knowledgeable workforce.
Assistant Director
House of Victory
02.2020 - 03.2021
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Oversaw project management, ensuring timely completion within budget constraints.
Assistant Manager
Family Video Movie Club
06.2011 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Master Of Criminal Justice -
Everest Online
OnlineSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Refunds and exchanges
- POS system operations
- POS systems
- Staff training
- Inventory management
- Attention to detail
- ID verification
- Speak spanish
Languages
Spanish
Professional Working
Timeline
Cashier
Dollar General
10.2023 - 11.2024
Pre Technician
Eyeworks
02.2021 - 09.2023
Assistant Director
House of Victory
02.2020 - 03.2021
Assistant Manager
Family Video Movie Club
06.2011 - 01.2014
Master Of Criminal Justice -
Everest Online
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