Joel Staines Epuri
Hyderabad
Summary
Workflow Analyst:
Optimizes business processes by analyzing workflows, identifying inefficiencies, and implementing improvements to enhance operational efficiency and productivity.
Planning Schedule for the employees in Amazon .
Resolution Specialist:
Handles and resolves customer issues, ensuring quick and effective solutions to complaints or problems, often requiring collaboration across teams to achieve customer satisfaction.
Customer Service Associate:
Acts as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workflow Analyst
Amazon
Hyderabad
06.2024 - Current
- Analyzed workflow processes and identified areas of improvement.
- Increased overall efficiency annually.
- Collaborated with stakeholders to ensure successful completion of projects.
- Identified areas for improvement and recommended solutions to the stakeholders.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Resolution Specialist
Amazon
Hyderabad
10.2023 - 06.2024
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Created plans to propose solutions to problems related to efficiency.
- Maintained accurate records of customer interactions and feedback.
- Identified needs of customers promptly and efficiently.
- Participated in ongoing training and compliance activities.
- Performed quality assurance testing on newly developed software applications.
Customer Service Representative
Amazon
Hyderabad
09.2020 - 09.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand their needs, and resolve issues.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
New Era School
Khammam05-2013
High School Diploma -
Sri Chaitanya Intermediate
Khammam 06-2015
Bachelor of Science - Computer And Information Sciences
Sreyas Institute of Technology And Science .
Hyderabad05-2019
Skills
- Lean Six Sigma
- Business intelligence
- Workflow management
- Process mapping
- Employee engagement
- Efficiency improvement
- Workflow Analysis
- Stakeholder management
- Basic audit principles
Accomplishments
- Best Performer for 6 months
- Employee of the Month
- Best Workflow Analyst of the month .
Languages
English
First Language
Telugu
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
Business Process Management
Lean Six Sigma Yellow Belt
Certified Professional in Customer Service
Certified Business Analysis Professional
Expert in Excel
Timeline
Workflow Analyst
Amazon
06.2024 - Current
Resolution Specialist
Amazon
10.2023 - 06.2024
Customer Service Representative
Amazon
09.2020 - 09.2023
High School Diploma -
New Era School
High School Diploma -
Sri Chaitanya Intermediate
Bachelor of Science - Computer And Information Sciences
Sreyas Institute of Technology And Science .
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