Summary
Overview
Work History
Education
Skills
Timeline
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Joey Godsey

Indianapolis

Summary

Dynamic logistics professional with extensive experience at Krispy Kreme, excelling in warehouse management and customer service. Proven track record in enhancing order accuracy and fostering high-performing teams through effective mentoring. Skilled in logistics planning, I consistently deliver exceptional results while maintaining strong client relationships and optimizing operational efficiency.

Overview

9
9
years of professional experience

Work History

Customer Logistics Supervisor

Krispy Kreme
03.2023 - Current
  • Provided exceptional customer support by addressing inquiries promptly, tracking orders diligently, and providing updates proactively.
  • Coordinated emergency shipments during unforeseen circumstances, maintaining customer trust and avoiding potential revenue loss.
  • Maintained an organized record of all shipments, ensuring timely invoicing and payment tracking from clients.
  • Increased order accuracy and reduced returns through meticulous attention to detail in order processing.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Organized records of vehicles, schedules and completed orders.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.

Lead Route Sales Representative

Krispy Kreme
11.2022 - 03.2023
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Collaborated with customers to identify needs and provided catered solutions
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Collaborated with team members to develop innovative sales strategies, boosting overall revenue.
  • Completed daily pre- and post-trip vehicle inspections.
  • Operated delivery vehicles safely and efficiently.

Route Sales Representative

Krispy Kreme
04.2016 - 11.2022
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.
  • Effectively communicated product information with clients, demonstrating expertise in both features and benefits of offered items.
  • Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
  • Enhanced brand visibility within assigned territory through creative merchandising displays at retail locations.
  • Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
  • Increased product placement in stores with strategic merchandising techniques.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Completed daily pre- and post-trip vehicle inspections.

Education

General Studies

Greenfield Central High School
Greenfield, IN
05-2014

Skills

  • Warehouse management
  • Logistics planning
  • Demand forecasting
  • Transportation management
  • Warehouse safety
  • Operational management
  • Documentation
  • Mentoring and training
  • Teamwork and collaboration
  • Customer service
  • Excellent communication

Timeline

Customer Logistics Supervisor

Krispy Kreme
03.2023 - Current

Lead Route Sales Representative

Krispy Kreme
11.2022 - 03.2023

Route Sales Representative

Krispy Kreme
04.2016 - 11.2022

General Studies

Greenfield Central High School

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