Jogender Singh
New Delhi
Summary
Seasoned Professional with proven record of establishing cross-functional partnerships to deliver stellar results, aligned with the goals and objectives of the organization; targeting exciting opportunity in a reputable organization to leverage expertise in driving continuous improvement across Gross Margins, customer service, and employee satisfaction to achieve sustainable growth for the organization.
Overview
22
22
years of professional experience
Work History
AVP Train Operations
RK Associates and Hotelier Pvt Ltd
New Delhi
04.2024 - Current
- Established key metrics to measure effectiveness of projects and initiatives.
- Leading a team of 8500 employees, fostering a high-performance culture through effective leadership, training, and mentorship programs
- Business Volume at 1,000 Cr annually, which will be at 4,000 Cr by August'24 through the new tenders allotted for trains.
- Spearheading the successful establishment of 15 new sites in North India within one year, driving significant business growth
- Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
- Conducted regular meetings with stakeholders to review performance against goals and objectives.
- Developed strategic plans to increase efficiency across all departments while reducing overall costs.
- Contributed towards long term planning efforts by providing insights into current market trends.
- Implemented process improvements that resulted in improved operational efficiencies.
- Coordinated cross-functional teams in order to deliver large scale projects within agreed upon timelines.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Monitored financials including budgets, forecasts, and actuals, ensuring accuracy of information provided by subordinates.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Head of Operations
Compass Group
North India
10.2022 - 11.2023
- Directing the operations of 3 central kitchens and 36 sites, ensuring seamless functioning and maintaining high-quality standards
- Leading a team of 800 employees, fostering a high-performance culture through effective leadership, training, and mentorship programs
- Spearheading the successful establishment of 15 new sites in North India within one year, driving significant business growth
- Leading the establishment of 2 new central kitchens, optimizing operational efficiency
- Devising and executing strategies to drive productivity, cost reduction, and enhance customer satisfaction
- Implementing standardized operating procedures across 36 sites, resulting in improved operational efficiency and consistency in quality
- Directing end-to-end logistics operations and ensuring seamless supply chain activities from procurement to distribution.
Chief Operating Officer
Oasis Baklawa
08.2021 - 10.2022
- Developing and executing inventory management protocols, minimizing excess stock while maintaining optimal levels to meet customer demands
- Managed complete country operations and training for all outlets and factory production house
- Spearheaded the opening of 3 new company-owned outlets, expanding brand presence
- Successfully activated e-commerce services, increasing sales and brand visibility
- Implemented an inventory management system, reducing stockouts and improving supply chain efficiency
- Developed and executed comprehensive training program for production and service, resulting in process-oriented workflow which helped in wastage reduction, enhanced customer experience which helped in generating improved revenue
- Implemented a customer feedback system and analyzed data to identify areas for improvement, resulting in an increase in customer satisfaction scores
- Implemented documentation and strong administrative check, including all employees and new joiners which ensured accurate employee data and a track record for everyone.
Operations Consultant
McDonald's
New Delhi, India
01.2002 - 08.2021
- Implemented employee engagement initiatives that significantly contributed to enhanced retention rates within the organization
- Managed multiple restaurants, delivering exceptional customer experiences
- Introduced Bio-Remedial Products for PAN India for waste treatment, ensuring clean and hygienic environments which helped in reduced chemical consumption
- Managed Crew Labor & Scheduling Systems for PAN India, improving productivity and efficiency
- Implemented comprehensive employee Training, Inventory Management System, and Equipment Maintenance System for improving service quality and customer satisfaction
- Successfully orchestrated the introduction of new menu items (2015-2017), effectively increasing guest interest and fostering higher customer engagement.
Education
MBA - HR & Marketing
Swami Vivekanand Subharti University
Meerut, UP06-2020
Bachelor of Arts - Commerce
Sunrise University, Alwar
Rajasthan06-2015
High School Diploma -
Kendriya Vidhalaya
New Delhi06-2000
Skills
- Strategic Operations Leader
- End-to-End Operations Expertise
- Business Planning & Development
- Innovative Establishment
- Project Management
- Skilled in building relationships
- Excellent communication & interpersonal skills
- Strong analytical, team building, problem-solving and organizational capabilities
- Process Improvement
- General Administration
- Quality Assurance
- Customer/Vendor Management
- Cost Optimization
- Employee Engagement
- Manpower Planning & People Management
- Market Analysis
- Risk Management
- Supply Chain Management
- Recruitment Training and Development
- P&L Management
- Team Leadership & Management
- Logistics Program Management
- Inventory Management
- Equipment Maintenance System
- Bio-Remedial Products for waste treatment
- Limited Time Offer (LTO) products
- Operations Management
- Internal Communications
- Crisis Management
- Growth planning
- Business Planning
- Procedure Implementation
Accomplishments
- Employee of the Month Award (April 2002)
- Training Manager of the Year Award (2006)
- Nominee for Best People Practices Award (2008)
- Recipient of the Best Theme Dressed Restaurant Certificate (2006, 2007, 2008)
- Nominee for Restaurant Manager of the Year Award (2009)
- Consumers First Choice Award (2010)
- Recipient of the Best LSM Work for the Year Award (2011)
- Recipient of the Best Operations Consultant (OC) of the Year Award (2011)
Linguistic
English, & Hindi
Personal Information
Date of Birth: 01/21/82
Projects
Compass Group, Successfully mobilized 15 new sites in North India within one year, Mobilized 2 new central kitchens in Noida and Gurgaon Oasis Baklawa, Opened 3 new company-owned outlets in Delhi/Noida, Activated e-commerce services on multiple platforms, Planned and executed FSNM (Federation of Sweets & Namkeen Manufacturers) event in Jaipur, Planned and executed Aahar'22 event in Delhi, Implemented a training program for Production & Service Team which helped in streamlining the operational procedures, Managed complete Logistics Program for end-to-end delivery at PAN India level including company owned outlets, retail stores, and B2B customers McDonald's, Managed multiple new store openings in Delhi/Gurgaon, Introduced bio-remedial products for waste treatment, Optimized crew labor and scheduling systems, Managed LTO (Limited Time Offer) products
Timeline
AVP Train Operations
RK Associates and Hotelier Pvt Ltd
04.2024 - Current
Head of Operations
Compass Group
10.2022 - 11.2023
Chief Operating Officer
Oasis Baklawa
08.2021 - 10.2022
Operations Consultant
McDonald's
01.2002 - 08.2021
MBA - HR & Marketing
Swami Vivekanand Subharti University
Bachelor of Arts - Commerce
Sunrise University, Alwar
High School Diploma -
Kendriya Vidhalaya
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