Joginder Kumar
Information Technology Specialist
Delhi
Summary
Seasoned IT specialist with a wealth of knowledge in improving user happiness and IT system optimization. A track record of success at the Para Taekwondo Association in India, where system performance was greatly enhanced and excellent end-user assistance was given. Competent in maintaining continuous learning environments, troubleshooting IT, and network management. Adept at recognizing and effectively resolving technological problems while upholding superior interpersonal communication abilities. Dedicated to advancing technology and providing creative ways to achieve organizational objectives. Demonstrated capacity to improve overall IT efficiency and streamline operations in dynamic, fast-paced environments.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Information Technology Specialist
Para Taekwondo Association, India
09.2016 - Current
- Streamlined IT processes for increased efficiency through development of automated solutions.
- Spearheaded IT infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Maximized server uptime by conducting regular maintenance and implementing robust backup strategies.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Facilitated best user experience through continuous support and communication of system changes.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Trained end-users on new software applications, increasing productivity across departments.
- Troubleshoot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Monitored systems in operation and quickly troubleshooted errors.
Information Technology Assistant
College Of Computer & Vocational Studies
04.2011 - 09.2016
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
- Optimized network performance with continuous monitoring and proactive maintenance.
- Conducted employee training programs on new technologies, promoting a culture of continuous learning within the organization.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Improved IT infrastructure by implementing and maintaining hardware, software, and network components.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Diagnose and troubleshoot hardware, software, and network issues.
- Installed and configured operating systems and applications.
- Installed, set up, and maintained network connections and computer systems.
Education
Master of Computer Application - Computer Science
Apar India College of Tech. And Management, SMU
New Delhi 01.2009 - 04.2011
Skills
Software Updates
IT Troubleshooting
Hardware installations
Excellent interpersonal skills
End-user support
Problem-solving skills
Advanced computer proficiency
Microsoft Office Specialist (MOS) Expert
Technical Support
Technical Troubleshooting
Software Installation
Staff education and training
Document Management
Hardware diagnostics
Windows 10
Issue Troubleshooting
Timeline
Information Technology Specialist
Para Taekwondo Association, India
09.2016 - Current
Information Technology Assistant
College Of Computer & Vocational Studies
04.2011 - 09.2016
Master of Computer Application - Computer Science
Apar India College of Tech. And Management, SMU
01.2009 - 04.2011
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