Joginder Rathee

- Configured, tested, and optimized Tidal job scheduling to meet Service Level Agreements (SLAs), enhancing system reliability.

- Proactively monitored and maintained S4 system health, preventing potential issues and ensuring uninterrupted business operations.

- Successfully resolved over 1000 incidents, including 100+ high-priority incidents, consistently meeting SLAs.

- Led cross-functional collaboration for Major Incidents and war room sessions, ensuring timely resolutions and business continuity.

- Spearheaded the development and implementation of new processes, improving team productivity and operational efficiency by 20%.

- Managed multiple Move to Production (MTP) projects, ensuring compliance with change management protocols and seamless go-live transitions.

- Managed product development coordination between production teams, headquarters, and customers, ensuring timely and quality order fulfillment.

- Utilized SAP PP/MM modules for order processing, enhancing efficiency in tracking and reporting order status.

- Oversaw logistics and third-party quality inspections to ensure adherence to client specifications and delivery schedules.