Summary
Overview
Work History
Education
Skills
Additional Information
Moments of Life
PROJECTS
AWARDS
LANGUAGES
Work Availability
Timeline
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Joginder Singh

Joginder Singh

New Delhi,DL

Summary

Operations & Logistics Leader | Process Automation | Health Insurance & Retail Expert With over Seven years of experience managing large-scale operations across India, the UAE, Singapore and KSA (managed 1537 Stores, COCO-FOFO), I have built expertise in optimizing logistics, vendor management, finance, and inventory processes. At Lenskart, I oversaw offline orders, warehouse operations and Logistics, and managed a fleet of 600+ riders, ensuring seamless last-mile delivery. My passion lies in driving operational excellence through automation, and workflow optimization. Currently, I am focused on revolutionizing the health insurance sector by enhancing policy issuance, digital KYC, AI-powered underwriting, and frictionless claims processing and audit and AML Compliance. I thrive on solving complex operational challenges, implementing scalable solutions, and leading high-performing teams to drive efficiency and growth.

Overview

10
10
years of professional experience

Work History

Operation Manager

Care health Insurance
02.2025 - 06.2025
  • Oversees operations related to health insurance process. This includes managing staff who process claims, endorsement, underwriting ensuring compliance with regulations, Audit, AML and working with healthcare providers. They streamline procedures, handle disputes, and develop strategies for improving efficiency
  • Managing Start to end Operation (NC Cases dropped from 54 % to 17-18% for RB, and from 13% to 1.53 % or 1.97 for NB)
  • Managing AML/IRADA/CERSAI compliance (development in line, following up with advisory and board team)
  • Looking after Internal Audit (Rating improved from 2.5 to 2).

Operation Manager

ClickPe
10.2024 - 01.2025
  • Direct reporting to CEO
  • Developed and implemented a KPI monitoring system that improved project performance by 100%
  • Resolved customer complaints and disputes in a timely manner, resulting in decrease in customer dissatisfaction
  • Coordinated with cross-functional teams to ensure on-time delivery of products and services, resulting in an improvement of customer loyalty by 20%(Round Figure)
  • Implemented a new operational process that streamlined workflow and reduced costs by 8-9%
  • Developed and implemented a customer service strategy that improved customer satisfaction ratings by 25%
  • Created a budgeting system that improved financial forecasting accuracy.
  • Developed and trained a team of 32 employees that increased productivity.
  • Negotiated favorable contracts with vendors that resulted in cost savings.

Senior Executive cum Assistant Manager - Mynd Sol

Lenskart.com
06.2018 - 09.2024
  • As Senior Executive cum Assistant Manager overseeing pan-India stores, entrusted with ensuring operational and sales excellence across multiple locations. Here's a breakdown of my responsibilities and achievements:
  • Primary and Secondary Operation Management: Handle both primary and secondary operations of stores across India, ensuring smooth functioning and adherence to operational standards.
  • Responsible for maintaining operational and sales excellence services across assigned store locations, focusing on efficiency and customer satisfaction.
  • Store Leadership: managed a total of 1537 stores in India, comprising both Company-Owned Company- Operated (COCO) and Franchisee-Owned Franchisee-Operated (FOFO) models.
  • International Operation: Manage manual purchase orders, financial reconciliation, and operational activities for stores in UAE (12), and KSA (10), ensuring seamless operations across borders.
  • Managed entire Customer service including, CTT, PRG, POS, Delight, Chat-emailing etc.
  • Response Time, Resolution Time, Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), Customer Retention Rate, Agent Performance Metrics, Feedback and Escalation Rate.
  • LF via Logistics
  • LF Ship to Cx
  • LF UAE/KSA
  • Customer Support
  • LF Store Training & Activation
  • LF Team Skill Development
  • LF Riders Reassessment

Sales Officer

Ample Tech
01.2015 - 02.2016
  • Managed operations and key sales for 3 stores in Bengaluru. Led a team of 11 members across these 3 stores.
  • Regularly tracked secondary sales, achieved targets, and conducted frequent store visits to understand market trends and foster corporate relationships.
  • Provided regular updates to the Marketing team regarding Stock-on-Hand (SOH) levels and identified new branding opportunities at the store level.
  • Ensured staff productivity met company expectations consistently.
  • Conducted category-wise sales analysis and focused on optimizing inventory performance.
  • Maintained regular communication with the commercial and dispatch teams to ensure timely stock dispatch, return to vendor (RTV), and Movement Reference Number (MRN) pickups.
  • Provided regular follow-ups with sales staff, offering ideas to help them achieve their targets, and overseeing the onboarding process for new staff, including induction and product display training.
  • Conducted quarterly/monthly stocks audits for all assigned stores, ensuring all inventory was salable and matched system quantities.
  • Established in 1996, Ample Tech Pvt Ltd operates in Bengaluru, India, boasting over 90 premium Apple Stores. The company specializes in the distribution of computers, equipment, and software, catering to various industries including financial, insurance, retail, logistics, healthcare, and telecom.

Education

MBA - Sales and Marketing

IIBS
Bangalore
07.2014

PGDBM - Retails and Operations

IIBS
Bangalore
07.2013

BBA - General Management

MDU, ROHTAK
Rohtak
05.2012

Skills

  • Vendor relationship management
  • KPI tracking
  • Operational excellence
  • Business analysis
  • Organizational development
  • Workforce planning
  • Logistics management
  • Cross-functional coordination
  • Inventory tracking and management
  • Customer service management

Additional Information

Tool Used

PowerBi - Superset - Tableau

Sprinklr - Freshdesk

POS - Jira

AWS


Moments of Life

Played Cricket at State Level

Given SSB-IB-PO

Worked as Freelancer at HT-AVA-24*7-TAPL

PROJECTS

INTERN Jun 2013 - Sep 2013, BAJAJ FIN, HYUNDAI MOTORS

AWARDS

AMPLE TECH - LENSKART

STAR PERFORMER AND EMPLOYEE OF THE MONTH (Multiple Time)

LANGUAGES

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Mix of all India
Intermediate (B1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operation Manager

Care health Insurance
02.2025 - 06.2025

Operation Manager

ClickPe
10.2024 - 01.2025

Senior Executive cum Assistant Manager - Mynd Sol

Lenskart.com
06.2018 - 09.2024

Sales Officer

Ample Tech
01.2015 - 02.2016

MBA - Sales and Marketing

IIBS

PGDBM - Retails and Operations

IIBS

BBA - General Management

MDU, ROHTAK
Joginder Singh