Jogu Sudheer Kumar
Hyderabad
Summary
Dedicated Customer Service Representative backed with 3 years experience in customer relations. Proven ability to establish rapport with clients and exceed targets on the production floor.
Overview
5
5
years of professional experience
Work History
Executive
Recykal
Hyderabad
03.2023 - 12.2023
- Worked in EPR process. Recykal is India’s first waste-commerce (w-commerce) company, provides end-to-end digital solutions.
- Worked on dealing with the recyclers all over the india and connecting them to brands and helping them to reach the recycling targets given by the government
- Worked in Voice process, chat and email simultaneously.
Customer Support Executive (13 Months)
Sykes business services limited
Hyderabad
04.2021 - 05.2022
- Worked in Wise PLC, previously known as TransferWise, is a financial technology company focused on simplifying global money transfers. Headquartered in London.
- Guided the customer regarding their payment status and refunds via chat and email.
Customer Support Executive (16 Months)
Knoah solutions
Hyderabad
01.2019 - 06.2020
- Worked in Google Nest process ( Google Nest is a line of smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks).
- Worked on both Chat and email process. Resolving the customer issues with the devices via chat & email guiding them through troubleshooting methods.
- Replacing the device and refunding if the device fails.
Education
Bachelor of Science - BSC
Siddhartha Degree College
Hyderabad, TG2018
Intermediate - BIPC
Sri Gayatri Junior College
Hyderabad, TG2015
SSC -
Mani Jeremiah high school
Hyderabad, TG2013
Skills
- Guitarist
- Certified Type Writer
Additional Information
- Father’s name: - J. Sukumar
- Mother’s Name: - M. Chandraleela
- D.O.B:- 11-01-1998
- Languages: - English, Telugu and Hindi
- Marital Status: - Single
- Gender: - Male
- Permanent Address: - 7-32-1026/2/28, Allwyn colony, tulasi nagar, Kukatpally, Hyderabad, 500072.
Timeline
Executive
Recykal
03.2023 - 12.2023
Customer Support Executive (13 Months)
Sykes business services limited
04.2021 - 05.2022
Customer Support Executive (16 Months)
Knoah solutions
01.2019 - 06.2020
Bachelor of Science - BSC
Siddhartha Degree College
Intermediate - BIPC
Sri Gayatri Junior College
SSC -
Mani Jeremiah high school
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