JOHAN ALEXANDER
TRIVANDRUM
Summary
Results-driven Customer Relationship Executive recognized for high productivity and efficient task completion. Possess specialized skills in customer engagement strategies, conflict resolution, and CRM software proficiency. Excel in communication, empathy, and problem-solving to foster strong client relationships and enhance customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relationship Executive
THOMAS COOK INDIA LTD
KOTTAYAM
06.2022 - Current
- Followed up with existing customers on a regular basis to ensure their satisfaction with the company's products and services.
- Monitored competitor activities and industry trends related to CRM practices.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Created and maintained customer databases, segmenting customers into different categories based on their needs.
Education
BBA -
Kuriakose Gregorios College
KottayamSkills
- Goal-Oriented
- CRM Software
- Quality Control
- Order Processing
- Needs Assessment
- Customer Service
- Problem Resolution
- Professionalism
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Affiliations
- College Department Head
- NSS Volunteer
- Flood Relief Volunteer
- College Cricket Team Captain
- Inter District participant for Sprinting competition
- School Champion for four years.
Accomplishments
Project on Training Program Provided to the Employees at Vikram Sarabhai Space Centre (ISRO).
Project On Performance Appraisal of the Employees at HLL Lifecare,Trivandrum
Certification
Diploma in Logistics and Supply Chain Management.
MS Excel.
Timeline
Customer Relationship Executive
THOMAS COOK INDIA LTD
06.2022 - Current
BBA -
Kuriakose Gregorios College
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