Johana Rufino Garcia
Indianapolis
Summary
Experience in warehouse for almost 2 years and have knowledge of customer service skills for almost a year.
I like warehouse work it keeps me active and focused. I’m looking for a company where I can grow be part of a strong team and keep learning new skills.
Dedicated Order Filler Picker with proven skills in cash handling, RF scanning, and quality control. Committed to maintaining a clean workspace and ensuring safety compliance.
Resourceful Order Picker familiar with quality control and organizing packages. Team player consistently selected to mentor new warehouse employees. Recognized for meeting quotas, deadlines and quality standards.
Efficient Order Filler with strong background in warehouse operations and order fulfillment. Skilled in picking, packing, and shipping products accurately to meet tight deadlines. Demonstrated ability to maintain inventory control, adhere to quality standards, and utilize equipment necessary for job requirements. Significant impact made in previous roles by reducing errors and improving efficiency through keen understanding of order processing protocols.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Order Filler Picker
DHL
Whiteland
12.2023 - 05.2025
- Checked incoming goods against purchase orders to ensure quality assurance.
- Maintained cleanliness of work area at all times.
- Operated RF scanners to accurately pick orders for customers.
- Picked items and made sure they were the right SKUs or Serial numbers.
- Verified that SKUs or serial numbers matched items.
- Refurbished phones
- Tested products for functionality
- Made sure devices were clean and marked damaged devices
- Assisted in receiving operations by unloading merchandise from trucks and checking for damaged or missing items.
- Used handheld scanners to key in data for packages.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Trained new employees regarding warehouse procedures and standards.
- Developed processes and procedures for efficient workflow management within the department.
- Tested products for functionality before shipment.
- Educated staff members on proper handling techniques when working with delicate electronic components.
- Prepared and packed customer orders for timely shipment.
- Packaged items with appropriate materials to prevent damage during shipping.
- Placed products on conveyors for final wrapping and shipment.
- Followed safety protocols to maintain a secure work environment.
- Utilized RF scanners to scan products accurately and efficiently.
- Verified accuracy of items picked, packed and shipped to customers.
Cashier
Walmart
Greenwood
07.2023 - 12.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Progress High School For Professional Careers
Brooklyn, NYSkills
- Customer service
- Cash handling
- Safety compliance
- Team training
- Attention to detail
- RF scanning devices
- Warehouse safety
- Data entry proficiency
- Quality control
Languages
Can speak both English and Spanish
Bilingual
Timeline
Order Filler Picker
DHL
12.2023 - 05.2025
Cashier
Walmart
07.2023 - 12.2023
High School Diploma -
Progress High School For Professional Careers