Sap advanced
Johaniel Raj
Store Manager
Trivandrum
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
District Coffee Master
TATA STARBUCKS
Trivandrum
11.2022 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
Store Manager
TATA STARBUCKS
Trivandrum
03.2021 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Intern
Marriott
Chennai
03.2018 - 06.2018
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Education
B.sc In Hospitality And Hotel Administration - Hotel Management
Institute of Hotel Management
Chennai 06.2017 - 07.2019
Skills
Customer experience management
Online transaction processing
Quality assurance
Food preparation and safety
Coffee machinery
Ordering procedures
Point of sale operation
Sales expertise
New hire training
Opening and closing duties
Retail management
Software
Posiflex
Timeline
District Coffee Master
TATA STARBUCKS
11.2022 - Current
Store Manager
TATA STARBUCKS
03.2021 - Current
Intern
Marriott
03.2018 - 06.2018
B.sc In Hospitality And Hotel Administration - Hotel Management
Institute of Hotel Management
06.2017 - 07.2019