Summary
Overview
Work History
Education
Skills
Software
Timeline
Teacher

Johaniel Raj

Store Manager
Trivandrum

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

District Coffee Master

TATA STARBUCKS
Trivandrum
11.2022 - Current
  • Operated espresso machines and commercial coffee brewers to create beverages.

Store Manager

TATA STARBUCKS
Trivandrum
03.2021 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Intern

Marriott
Chennai
03.2018 - 06.2018
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.

Education

B.sc In Hospitality And Hotel Administration - Hotel Management

Institute of Hotel Management
Chennai
06.2017 - 07.2019

Skills

Customer experience management

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Software

Sap advanced

Posiflex

Timeline

District Coffee Master

TATA STARBUCKS
11.2022 - Current

Store Manager

TATA STARBUCKS
03.2021 - Current

Intern

Marriott
03.2018 - 06.2018

B.sc In Hospitality And Hotel Administration - Hotel Management

Institute of Hotel Management
06.2017 - 07.2019

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Johaniel RajStore Manager