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Johannah Indla
Hyderabad
Summary
Dynamic Fraud Specialist with extensive experience at Goldman Sachs, excelling in fraud detection and risk analysis. Proven track record in enhancing compliance through effective audits and team mentorship. Skilled in financial risk mitigation and creative problem solving, driving significant improvements in fraud prevention and customer satisfaction.
Overview
4
4
Languages
1
1
Certification
9
9
years of professional experience
Work History
FRAUD SPECIALIST
GOLDMANSACHS
Hyderabad
06.2021 - 07.2025
- Executed fraud detection functions for customer accounts and transactions, safeguarding against fraudulent activities.
- Processed claims and resolved chargeback disputes, enhancing accuracy in fraud analysis.
- Mentored teams while conducting internal and quality audits to ensure compliance with standards.
- Training new people on critical queues.
- Followed Mastercom guidelines for processes.
RISK INVESTIGATOR
AMAZON
Hyderabad
01.2020 - 12.2020
- Performed risk analysis by evaluating buyer profiles and online transactions to identify potential threats.
- Reviewed new orders and accounts to proactively prevent fraudulent activity, including account takeovers.
- Conducted audits of all retail investigations.
- Resolved customer conflicts through counselling and clarification of company terms and conditions.
FRAUD INVESTIGATOR
SYNCHRONY
Hyderabad
07.2019 - 01.2020
- Identified and analyzed fraudulent activity on customer accounts, processing claims to mitigate risk.
- Analyzed customer accounts, applications, and transactions to detect fraud and implement preventative measures.
- Identified, prevented, and resolved fraudulent activities by reviewing new accounts and unusual client transactions.
CUSTOMER RELATION OFFICER
HINDUJA GLOBAL SOLUTIONS
Bangalore
03.2016 - 10.2017
- Provided advice, information, and assistance to callers, resolving inquiries on first contact to enhance customer satisfaction.
- Ensured prompt answering of telephone calls and effectively handled customer queries, requests, orders, and complaints to maintain service quality.
- Received up to 70 incoming customer calls daily, addressing inquiries and concerns.
- Identified and escalated priority issues and customer complaints to streamline resolution processes.
- Arranging service requests for the network team to attend premises.
Education
Professional Diploma - Embedded System Design
CRANES VARSITY
India01-2014
Bachelor of Technology - Electronics and Communication Engineering
JNTU
India01-2013
AML & KYC Compliance Certification Course - Banking And Finance
Udemy
Online08-2026
Skills
- Fraud detection
- Fraud Analytics
- Financial risk mitigation
- Risk analysis
- Compliance Auditing
- Creative problem solving
- Fraud detection
- Decision making
- Team Development
- Effective communication
- Fraud Analytics
Languages
English
Proficient (C2)
C2
German
Beginner
A1
Telugu
Native
Native
Hindi
Upper Intermediate (B2)
B2
Certification
- AML & KYC Compliance Certification Course
Timeline
FRAUD SPECIALIST
GOLDMANSACHS
06.2021 - 07.2025
RISK INVESTIGATOR
AMAZON
01.2020 - 12.2020
FRAUD INVESTIGATOR
SYNCHRONY
07.2019 - 01.2020
CUSTOMER RELATION OFFICER
HINDUJA GLOBAL SOLUTIONS
03.2016 - 10.2017
Professional Diploma - Embedded System Design
CRANES VARSITY
Bachelor of Technology - Electronics and Communication Engineering
JNTU
AML & KYC Compliance Certification Course - Banking And Finance
Udemy