Johari Kiran

• Leading a team of 16 members in daily operations, production, and people management.
• Managing key front office processes such as Vendor Creation, Vendor Open Items, GR/IR, Payment rejections, and Webcycle Aging.
• Conducting monthly meetings with stakeholders and partners to review process KPIs and address issues.
• Collaborating with business users to resolve process-related issues promptly, ensuring SLAs and KPIs are met.
• Driving cross-training initiatives to enhance team versatility during peak times.
• Spearheaded the successful transition and migration projects, including APAC Front Desk Transition, Readsoft to Yourdoces for APAC and EMEA.
• Leading a Green Belt project to improve the FTM process and serving as SPOC for SNOW integration.
• Delivered training sessions on Power Automate and data quality as part of SSCDN’s Digitalization program.

• Supervised a team of 25+, ensuring task completion, performance monitoring, and employee motivation.
• Managed client relationships, addressing day-to-day concerns, resolving escalations, and ensuring customer satisfaction.
• Streamlined communication between management and employees to eliminate operational bottlenecks.
• Led quality assurance initiatives to meet SLAs and performance metrics.
• Oversaw P-Card processes, ensuring accuracy in spend validation and timely payments to AMEX.
• Identified opportunities for team optimization, workflow enhancements, and resource allocation.

• Managed a team of 19, ensuring seamless operations and process delivery for North American clients.
• Drove process adherence to SLAs and provided guidance on complex assignments.
• First-level escalation contact for clients and suppliers, managing process-related issues and business controls.
• Played a pivotal role in the AP North America remote transition and automation initiatives.

• Provided front-end support for payment-related queries for P&G buyers and vendors across EMEA and APAC regions.
• Ensured SLAs were consistently met and handled critical vendor account reconciliations.
• Conducted root cause analysis, process training, and performance reporting for internal teams and clients.
• Participated in conference calls to resolve escalations and maintained accurate process documentation.