John Alexander
Bangalore
Summary
Experienced professional in people operations driving impactful change. Proficient in fostering teamwork, resolving conflicts, and boosting employee engagement. Known for reliability and adaptability in fast-paced settings, consistently delivering results. Dedicated HR specialist passionate about supporting organizational growth through talent acquisition, development, and retention strategies. Skilled at collaborating with leadership to cultivate positive work environments and enhance productivity through employee-centric initiatives. Positive and motivating individual with strong interpersonal, coaching, and communication abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR People Operations Specialist
Lowes India Pvt Ltd
05.2023 - Current
- Implement performance management frameworks in Workday, boosting Tier 1 productivity by 15% through audits and targeted training.
- Redesign onboarding workflows, reducing turnaround time by 25% and improving new hire satisfaction by 18%.
- Mentor 16 new associates in call operations, enhancing service quality and onboarding efficiency.
- Facilitate calibration meetings with U.S. leadership to align service delivery standards.
- Act as interim supervisor for a 14-member team, ensuring consistent KPI achievement.
- Conduct regular case/chat/call audits, improving quality metrics by 20% and reducing SLA breaches.
- Collaborate with Tier 2 teams to identify and close policy gaps.
HR People Operations Specialist
Lowes India Pvt Ltd
05.2023 - Current
- Implement performance management frameworks in Workday, boosting Tier 1 productivity by 15% through audits and targeted training.
- Redesign onboarding workflows, reducing turnaround time by 25% and improving new hire satisfaction by 18%.
- Mentor 16 new associates in call operations, enhancing service quality and onboarding efficiency.
- Facilitate calibration meetings with U.S. leadership to align service delivery standards.
- Act as interim supervisor for a 14-member team, ensuring consistent KPI achievement.
- Conduct regular case/chat/call audits, improving quality metrics by 20% and reducing SLA breaches.
- Collaborate with Tier 2 teams to identify and close policy gaps.
Project Analyst
Ernst & Young (EY)
09.2022 - 05.2023
- Managed full employee lifecycle for 2000+ North American employees including recruitment coordination, onboarding, payroll processing, tax compliance, awards programs, and benefits management.
- Improved SLA adherence by 18% by streamlining Workday and ServiceNow processes.
- Collaborated with cross-functional teams to drive process improvements and enhance operational efficiency using HR systems such as Workday, LCP, ServiceNow (Agent Workspace), and Equifax.
Project Analyst
Ernst & Young (EY)
09.2022 - 05.2023
- Managed full employee lifecycle for 2000+ North American employees including recruitment coordination, onboarding, payroll processing, tax compliance, awards programs, and benefits management.
- Improved SLA adherence by 18% by streamlining Workday and ServiceNow processes.
- Collaborated with cross-functional teams to drive process improvements and enhance operational efficiency using HR systems such as Workday, LCP, ServiceNow (Agent Workspace), and Equifax.
Senior Associate
Amazon Development Center
08.2020 - 09.2022
- Delivered policy training and promoted self-service models, decreasing case backlog by 30%.
- Mentored 15+ associates in process excellence and performance metrics, fostering a culture of accountability.
- Led quality assurance initiatives for chats and calls, significantly reducing compliance risks and service errors.
- Recognized with a Customer Excellence Award for operational leadership and improving chat response workflows.
Senior Associate
Amazon Development Center
08.2020 - 09.2022
- Delivered policy training and promoted self-service models, decreasing case backlog by 30%.
- Mentored 15+ associates in process excellence and performance metrics, fostering a culture of accountability.
- Led quality assurance initiatives for chats and calls, significantly reducing compliance risks and service errors.
- Recognized with a Customer Excellence Award for operational leadership and improving chat response workflows.
Senior Guest Relations Executive
Burj Al Arab (Jumeirah)
04.2017 - 03.2020
- Boosted service efficiency and satisfaction via Butler Development Tool.
- Led cost-saving initiatives in inventory and guest service operations.
- Selected for Business Excellence Leadership Program; awarded Best Employee Q2 2017.
Senior Guest Relations Executive
Burj Al Arab (Jumeirah)
04.2017 - 03.2020
- Boosted service efficiency and satisfaction via Butler Development Tool.
- Led cost-saving initiatives in inventory and guest service operations.
- Selected for Business Excellence Leadership Program; awarded Best Employee Q2 2017.
Front Desk Night Auditor (Internship)
M Gallery Continental Hotel by Sofitel
01.2016 - 06.2016
- Improved room presentation and front desk transitions.
- Managed reservations and billing during senior staff absence.
Front Desk Night Auditor (Internship)
M Gallery Continental Hotel by Sofitel
01.2016 - 06.2016
- Improved room presentation and front desk transitions.
- Managed reservations and billing during senior staff absence.
Front Desk Night Auditor (Internship)
M Gallery Continental Hotel by Sofitel
01.2015 - 06.2015
- Improved room presentation and front desk transitions.
- Managed reservations and billing during senior staff absence.
Front Desk Night Auditor (Internship)
M Gallery Continental Hotel by Sofitel
01.2015 - 06.2015
- Improved room presentation and front desk transitions.
- Managed reservations and billing during senior staff absence.
HR Assistant
Protiviti Audit Member Firm
11.2011 - 12.2013
- Managed onboarding and employee records; optimized travel logistics.
- Enhanced documentation systems improving compliance tracking.
HR Assistant
Protiviti Audit Member Firm
11.2011 - 12.2013
- Managed onboarding and employee records; optimized travel logistics.
- Enhanced documentation systems improving compliance tracking.
Education
MBA - Hospitality Management
City University of Seattle
01.2016
BA - Tourism Studies
IGNOU
01.2009
Skills
- HR Process Improvement & Transformation
- Quality Audits & SLA Compliance
- Team Mentoring & Training Delivery
- Stakeholder Engagement
- Performance Management (Workday)
- HRIS Platforms: Workday, ServiceNow, ADP, Equifax, UKG
- Talent Acquisition & Onboarding
- Problem - Solving & Root Cause Analysis
- Employee Relations & Support
Certification
- Strategic Human Resource, LinkedIn Learning, 2025-03-01
- Conducting an Effective Human Resource Audit, Coursera, 2020-09-01
Languages
English
Hindi
Malayalam
German
Tools And Platforms
- Workday
- ServiceNow
- ADP
- Equifax
- UKG
- Microsoft Excel
- Microsoft Teams
Personal Information
Title: HR OPERATIONS SPECIALIST
Timeline
HR People Operations Specialist
Lowes India Pvt Ltd
05.2023 - Current
HR People Operations Specialist
Lowes India Pvt Ltd
05.2023 - Current
Project Analyst
Ernst & Young (EY)
09.2022 - 05.2023
Project Analyst
Ernst & Young (EY)
09.2022 - 05.2023
Senior Associate
Amazon Development Center
08.2020 - 09.2022
Senior Associate
Amazon Development Center
08.2020 - 09.2022
Senior Guest Relations Executive
Burj Al Arab (Jumeirah)
04.2017 - 03.2020
Senior Guest Relations Executive
Burj Al Arab (Jumeirah)
04.2017 - 03.2020
Front Desk Night Auditor (Internship)
M Gallery Continental Hotel by Sofitel
01.2016 - 06.2016
Front Desk Night Auditor (Internship)
M Gallery Continental Hotel by Sofitel
01.2016 - 06.2016
Front Desk Night Auditor (Internship)
M Gallery Continental Hotel by Sofitel
01.2015 - 06.2015
Front Desk Night Auditor (Internship)
M Gallery Continental Hotel by Sofitel
01.2015 - 06.2015
HR Assistant
Protiviti Audit Member Firm
11.2011 - 12.2013
HR Assistant
Protiviti Audit Member Firm
11.2011 - 12.2013
BA - Tourism Studies
IGNOU
MBA - Hospitality Management
City University of Seattle
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