John Antony
Mumbai
Summary
Energetic and hardworking sales professional offering 8+ years of experience in exceeding sales targets and building high-performing teams. Proven track record of developing and implementing successful sales strategies to drive revenue growth. Skilled in identifying market trends and opportunities to maximize profit margins. Strong leadership and communication skills to foster positive relationships with clients and stakeholders. Seeking a challenging role to utilize expertise in driving sales and delivering exceptional results.
Overview
20
20
years of professional experience
Work History
Key Account Manager SLG Enterprise
Reliance Jio Infocomm
04.2024 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Monitored competitor activity within industry, adjusting strategies accordingly to maintain competitive edge in key accounts management.
- Positioned global capabilities to expand market share.
SR. Sales Manager
Simple Telecom Pvt. Ltd
02.2022 - 03.2024
- Developed and implemented strategic sales plans to increase revenue of new and existing business resulting in increasing annual targets consistently by 25%
- Identified new market opportunities and established key partnerships, resulting in 20% expansion of customer base and driving business growth
- Negotiated and closed high-value contracts with major clients, securing repeat business and fostering long-term relationships, resulting in 30% increase in customer retention
- Conducted thorough needs assessments and analyzed customer pain points to develop customized solutions
- Cultivated and maintained key accounts, including BFSI, Non-BFSI, Reality, Travel & Consultancy business, resulting in a 25% increase in annual contract renewals and upsell opportunities
- Managed and optimized sales pipeline and CRM software to streamline sales process and enhance team efficiency
- Acted as key point of contact for high-value clients, addressing their specific needs, resolving issues, and ensuring their satisfaction with Simple2Call services
- Clients: ICICI Prudential AMC, Shaadi.com, Aadhar Housing Finance, Thomas Cook Ltd, Akbar Offshore Pvt Ltd, Anarock Consultancy, Bajaj AMC, Homesfy Pvt Ltd, Car Trade Tech Ltd, Inifnate Solutions, Relibale Business Solutions, Acenna Technologies Pvt Ltd.
Sales Manager
Slashrtc Software Services Private Limited
07.2020 - 01.2022
- Played a key role in the solutioning of a new CRM system integration with Cloud telephony Solutions, leading to more efficient customer interactions and improved reporting capabilities
- Maintained and improved customer relationships through exceptional service, implementing targeted customer engagement strategies, personalized follow-ups, and proactive issue resolution
- Collaborated with cross-functional teams to streamline processes and resolve customer issues, resulting in a 40% reduction in customer complaints
- Acted as a key point of contact for high-value clients, addressing their specific needs, resolving issues, and ensuring their satisfaction with SlashRTC services
- Clients: Deltin Casinos, Class 21A Technologies Private Limited, Lead-school, Next Education, OZIVA.
Assistant Manager - Cooperative Business Travel
Riya Travel & Tours Pvt Ltd
01.2020 - 08.2020
- Negotiated contracts with suppliers and secured competitive rates for airfare, hotels, car rentals, and other travel services, leading to significant cost savings for cooperative clients
- Suggesting technology solutions to streamline booking and management of cooperative business travel, resulting in improved efficiency and accuracy
- Provided outstanding customer service, receiving positive feedback and testimonials from cooperative clients
- Answered questions and recommended solutions to address escalated customer complaints
- Clients: Datamatics Business Solution.
Sales Executive - Cooperative Business Travel
Akbar Travels & Tours Pvt Ltd
09.2019 - 12.2019
- Managed a specific portfolio of business travel accounts, ensuring exceptional service and catering to their travel requirements
- Collaborated with a team to coordinate and facilitate complex travel arrangements for corporate clients, overseeing reservations, accommodations, and itinerary planning
- Communicated directly with high-value clients, addressing their specific travel needs, providing solutions, and ensuring a high level of satisfaction with the services provided
- Monitored and ensured compliance with corporate travel policies, maximizing client satisfaction and maintaining the established standards of service.
General Manager
KIARA DECORE PVT LTD
12.2017 - 12.2018
- Account management including managing customer relationships
- Overseeing daily business operations
- Generating performance reports related to ongoing projects
- Hitting target and achieving incremental revenue
- New business - conducting research and identifying growth opportunities
- Involved Hiring and training staff
- Clients: ICICI BANK, Ashoka Buildcon, Rajesh Life Space, HomeTown(Fortune Group).
Founder and Director
FIDEL PETS PVT LTD
05.2015 - 10.2017
- Developed budgets to manage product development and new product introduction
- Implemented targeted marketing campaigns, resulting in rapid customer acquisition and brand recognition
- Executed comprehensive business plan, resulting in successful market entry and sustained business growth
- Increased brand awareness through new product launches and re-branding strategies
- Implemented improved policies and procedures to optimize resources
- Negotiated contracts with vendors and clients to establish beneficial industry partnerships.
Sales Manager
PATHDOOR MEDICAL SERVICES PVT LTD
02.2014 - 10.2015
- New business - exploring markets and responsible for generating incremental revenue
- Managing and filling t vacant territory within the given time period
- New business - exploring new territories
- Managing customer relationships
- Business development & Brand building
- Clients: SRL DIAGNOSTIC, APOLLO DIAGNOSTIC, DR LAL PATH LABS, NIRMAN DIAGNOSTIC, THYROCARE (900 CENTRES ACROSS INDIAN), SEABIRD MARINE.
Sales Excutive
PARIS AIR PILOT TRAINING PRIVATE LIMITED
09.2011 - 12.2012
- Negotiated and closed major deals with key accounts to generate revenue
- Executed successful sales campaigns and promotions, increasing customer acquisition within targeted segment
- Established trust with customers throughout sales process to build ongoing rapport
- Analyzed sales performance data to initiate revenue-boosting improvements.
Technical Support Representative
3 GLOBAL SERVICES LTD (U.K Process)
10.2006 - 07.2007
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Technical Support Specialist
TATA TELE-SERVICES LIMITED -
05.2004 - 07.2004
- Drew from extensive programming experience to solve technical problems and provide step-by-step guidance.
- Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
- Gathered information from multiple sources to make technical decisions or suggestions.
- Customized system, software and hardware settings to meet specific user needs.
- Documented support interactions for future reference.
Education
High School -
Holy Family High School
Mumbai, IndiaCollege Degree -
Valia College of Arts And Commerce
Mumbai, MaharashtraCPL License holder: Commerical Aviation -
Paris Air INC
Vero Beach, FloridaBBA: Aviation -
D.Y. PATIL UNIVERSITY
Mumbai, MaharashtraSkills
Computer Knowledge
Problem-solving
Client Relationship Building
Business Development
Key Account Management
Languages
English
Hindi
Marathi
Malayalam
References
Will be provided upon request
Hobbies and Interests
- Photography: Enthusiastic photographer with a keen eye for detail and creativity.
- Martial Arts: A dedicated practitioner of martial arts krav Maga for 3 years, demonstrating a strong commitment to discipline, physical fitness, and mental resilience.
- Sports: An avid sports enthusiast with a passion for Football, hockey, Badminton demonstrating strong dedication, teamwork, and physical fitness.
Timeline
Key Account Manager SLG Enterprise
Reliance Jio Infocomm
04.2024 - Current
SR. Sales Manager
Simple Telecom Pvt. Ltd
02.2022 - 03.2024
Sales Manager
Slashrtc Software Services Private Limited
07.2020 - 01.2022
Assistant Manager - Cooperative Business Travel
Riya Travel & Tours Pvt Ltd
01.2020 - 08.2020
Sales Executive - Cooperative Business Travel
Akbar Travels & Tours Pvt Ltd
09.2019 - 12.2019
General Manager
KIARA DECORE PVT LTD
12.2017 - 12.2018
Founder and Director
FIDEL PETS PVT LTD
05.2015 - 10.2017
Sales Manager
PATHDOOR MEDICAL SERVICES PVT LTD
02.2014 - 10.2015
Sales Excutive
PARIS AIR PILOT TRAINING PRIVATE LIMITED
09.2011 - 12.2012
Technical Support Representative
3 GLOBAL SERVICES LTD (U.K Process)
10.2006 - 07.2007
Technical Support Specialist
TATA TELE-SERVICES LIMITED -
05.2004 - 07.2004
High School -
Holy Family High School
College Degree -
Valia College of Arts And Commerce
CPL License holder: Commerical Aviation -
Paris Air INC
BBA: Aviation -
D.Y. PATIL UNIVERSITY
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