JOHN AROKIA RAJ

Team Leadership and Development

• Led a team of 10 professionals, supporting global equipment service operations, and ensuring 98% on-time, high-quality service delivery across diverse regions.
• Mentored and developed team members, contributing to a 95% team satisfaction rate, as measured in the internal culture survey.
• Conducted 30+ candidate interviews and actively participated in cross-functional panels, providing structured feedback that improved the selection process and new hire quality.

Process Optimization and Automation

• Spearheaded SAP automation initiatives projected to improve transactional accuracy and reduce manual effort by 50%, significantly enhancing operational efficiency.
• Designed and implemented SOPs and KPI-based solutions that standardized processes and improved team accountability.
• Led time-motion analysis to streamline existing workflows, achieving 20% Full-Time Equivalent (FTE) optimization, allowing the reallocation of 2 roles to address other business priorities.

Cost Savings and Vendor Management

• Negotiated improved payment terms with multiple vendors, resulting in over $100,000 in annual cost savings for the organization.

Global Operations and Strategic Coordination

• Coordinated cross-regional operations across EMEA, APAC, and North America, ensuring seamless alignment with global standards, and compliance with time zone and regulatory requirements.
• Oversaw import and export activities, including customs clearance, documentation compliance, and vendor coordination, supporting timely equipment movement for global service execution.
• Facilitated portfolio-specific initiatives that ensured team objectives were consistently met in line with global strategic goals.

Risk Management and Business Continuity

• Served as a core member of the Emergency Response Team, supporting business resilience and successful recovery during critical incidents and disruptions.

Certifications and Continuous Learning

• Achieved certifications in Lean, Gemstone, and Cornerstone Leadership, consistently pursuing opportunities to enhance process improvement and leadership effectiveness.

Source-to-Pay Operations

• Led strategic and tactical procurement activities for the North America Equipment team, managing end-to-end sourcing and purchasing processes.
• Oversaw pricing approvals in Salesforce (SFDC) and managed the Procure-to-Pay (P2P) process in SAP ERP, ensuring process accuracy and timely completions for over 100 procurements monthly.
• Handled RFQ (Request for Quotation) and quote preparation processes, and resolved workflow issues, improving procurement cycle efficiency by 15%.

Training and Subject Matter Expertise

• Served as the Subject Matter Expert (SME) and lead trainer for the North America Equipment team on the complete Procure-to-Pay (P2P) process, enhancing team capability and reducing onboarding time by 30%.
• Designed and delivered classroom and on-the-job training programs, training 20+ team members across multiple roles and functions.

Authored and maintained 40+ ISO-standard SOPs, ensuring compliance with SOX (Sarbanes–Oxley Act of 2002) and internal audit standards, contributing to successful regulatory audits with zero non-compliance findings.

• Managed end-to-end source-to-pay (S2P) operations for Maintenance, Repair, and Operations (MRO), and on-site services, processing over 300 procurements monthly across multiple categories.
• Oversaw contract management and eSourcing activities, ensuring 100% compliance with internal policies, and achieving a 20% improvement in contract processing efficiency.

SME and Strategic Alignment

• Delivered comprehensive SPOT buying process training to the Nutrition and Health Business Unit, training over 10 team members, and enhancing procurement process adoption by 35%.
• Maintained and updated the North America Site Strategy Spreadsheet, aligning procurement activities with sourcing goals across multiple sites, ensuring strategic sourcing consistency and visibility.

Compliance and Audit Readiness

• Served as the North America Single Point of Contact (SPOC) for MRO compliance, managing vendor deviation approvals, and successfully maintaining zero non-compliance issues during internal and external audits.

P2P Execution and Reporting

• Executed procure-to-pay operations for MRO and services procurement across the U.S., processing over $5 million in spend annually.
• Led SAP automation initiatives that improved internal quality by 44% and reduced email traffic by 25%, streamlining workflows, and enhancing team responsiveness.

Workload Management

• Maintained and regularly updated the work allocation tracker, ensuring balanced task distribution across the team of 20+ members, improving workload visibility, and reducing turnaround times by 15%.