JOHN BACON
Bengaluru
Summary
Professional Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
9
9
years of professional experience
Work History
Team Manager (Amazon Ad Consultant)
Grassroots solutions & services pvt ltd
Bengaluru
12.2023 - 10.2024
- Collaborated with HR to manage recruitment, selection, and onboarding processes, building a high-performing team.
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
- Develop tailored ad strategies for clients by understanding their business objectives, target audience, and key performance goals, leveraging Amazon Ads’ suite of products (e.g., Sponsored Products, Sponsored Brands, Amazon DSP).
- Monitor and optimize client campaigns, focusing on improving key metrics like CTR, ACoS, ROAS, and conversion rates through strategic bidding, keyword refinement, and targeting adjustments.
- Conduct data-driven analysis of campaign performance, preparing detailed reports with actionable insights to help clients improve their advertising results and achieve higher ROI.
- -Guide clients in campaign optimization by implementing best practices, such as A/B testing, dynamic bidding strategies, and refining targeting techniques (e.g., keyword match types, negative keywords, and audience segmentation).
- Educate clients on Amazon Ads tools and features (e.g., Amazon Attribution, Audience Insights) to enhance their understanding of campaign setup and optimization techniques.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
Team Lead
Aegis - Startek
Bengaluru
05.2023 - 10.2023
- Interviewed, hired, and trained associates, and developed them to an efficiency level of 95%.
- Creating monthly and weekly reports for presentation to upper management, both through meetings and calls, and ensuring our month-to-month forecasts are achieved.
- Oversaw training and development programs to enhance team skills and knowledge.
- Identified opportunities for process improvements, implementing changes when required.
Team Lead
Jeeves consumer pvt ltd
08.2022 - 04.2023
- Team handling size of 25+, (L1 Outbound, L2 semi voice) -Managing team with large amount outbound calls in a timely manner without breach
- Daily call with partners (Flipkart brands) & metric review with clients and partners
- Conducting Quarterly 'process time motion' to build team's efficiency
- Coordinating with customers to understand the tracking progress and requirements on a regular basis.
- Coordinating with multiple stakeholders/support functions and making effective changes in order to improve the team's efficiency
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Team Lead
Reliance Industry
Bengaluru
01.2017 - 05.2022
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Facilitated training for associates through daily coaching and regular performance appraisals
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals
- Resolved customer service issues using company processes and policies and provided updates to customers
- Excellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience
- Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality
- Develop a team of 20 - 25 associates
- Responsible for the overall direction, co-ordination, motivation, and evaluation of the team
- Additional responsibilities will include training and motivating employees; planning, assigning, and directing work; Coaching, rewarding and disciplining employees; resolving conflicts and managing risks for Organization
SR. EXECUTIVE
Aegis (Reliance Jio)
Bengaluru
01.2016 - 01.2017
- Resolved customer service issues using company processes and policies and provided updates to customers
- Greeted customers and listened closely to problems described to determine solutions
- Coached new team members on service techniques and provided scoring through quality assurance program
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Supported as L2 and handled Escalation calls
- Handled and supported new hires and in clearing Grad bay Certifications
- Worked both on Inbound and outbound process to support process requirements
Education
Bachelor of Commerce -
Institute of Basic and Vocational Education
KarnatakaAssociate of Science -
Siddhartha composite pre-university college
BengaluruSSLC -
Kendriya Vidyalaya
Skills
- Good data analytical
- Six Sigma Green Belt abilities
- Logical reasoning
- Athletic training and coaching
- Campaign optimization
- Team development
Hobbies and Interests
- Travelling
- Digital photography
- Volleyball
- Watching Movies
Personal Information
Date of birth: 27/02/1994
Timeline
Team Manager (Amazon Ad Consultant)
Grassroots solutions & services pvt ltd
12.2023 - 10.2024
Team Lead
Aegis - Startek
05.2023 - 10.2023
Team Lead
Jeeves consumer pvt ltd
08.2022 - 04.2023
Team Lead
Reliance Industry
01.2017 - 05.2022
SR. EXECUTIVE
Aegis (Reliance Jio)
01.2016 - 01.2017
Bachelor of Commerce -
Institute of Basic and Vocational Education
Associate of Science -
Siddhartha composite pre-university college
SSLC -
Kendriya Vidyalaya
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