JOHN BASICKER
Western Sky Heating, Cooling & Plumbing
Anderson
1
Certification
13
years of professional experience
Results-driven Licensed Indiana Plumbing Contractor with expertise in residential plumbing, sewer diagnostics, and consultative sales. Proven ability to lead teams, deliver exceptional service, and develop strong customer relationships. Skilled in coaching employees and ensuring compliance with safety standards, consistently achieving sales targets and operational goals.
Work History
Plumbing Manager
4 Months- Supported day-to-day plumbing service operations, utilizing field service and sales expertise to enhance customer solutions and inform service decisions.
- Apply plumbing system knowledge to help evaluate repair and replacement options and communicate recommendations.
- Contributed to customer service and team coordination, ensuring consistent service delivery and improved customer satisfaction.
Plumber
4 Months- Performed plumbing service work and evaluated customer concerns to identify repair or replacement options.
- Communicated findings and service recommendations effectively to residential customers, ensuring understanding and satisfaction.
- Diagnosed plumbing failures and repaired leaks, clogs, and fixture issues in residential service calls.
- Installed water heaters, toilets, faucets, sinks, and piping assemblies to code specifications.
- Repaired and replaced drain, sewer, and water supply lines using hand and power tools.
Service Plumber
7 Months- Diagnosed residential plumbing issues to deliver tailored repair recommendations that address customer needs.
- Utilized plumbing tools and technical knowledge to ensure effective service visits and foster positive customer interactions.
- Diagnosed and repaired residential plumbing issues on service calls.
- Installed and replaced water heaters, fixtures, valves, and piping components.
- Inspected drain, sewer, and water systems for leaks, blockages, and code compliance.
Plumbing Sales
1 Year- Evaluated customer plumbing needs to provide tailored repair, replacement, and upgrade solutions.
- Assessed customer plumbing needs and recommended repair, replacement, and upgrade solutions.
- Updated product knowledge and tracked industry developments to enhance customer recommendations.
Sewer / Plumbing Sales
3 Years 11 Months- Exceeded sales targets through consultative recommendations, negotiation, and building strong customer relationships.
- Diagnosed drain blockages and conducted sewer camera inspections, pinpointing drainage system issues for effective resolution.
- Explained technical findings and highlighted benefits of plumbing and sewer solutions to customers.
Driver
3 Years 5 Months- Provided safe, reliable transportation and exceptional customer service while managing routes and schedules independently.
Store Manager
3 Years 1 Month- Coached and developed team members, conducted performance reviews, and supported store operations.
- Implemented merchandising improvements and maintained operational, policy, and safety standards.
Education
Plumbing Contractor's License - Mechanical Skills
- Business Management Coursework
Skills
Residential Plumbing
Sewer & Drain Diagnostics
Sewer camera inspections
Service operations
Plumbing sales
Troubleshooting
Project management
Contract Management
Team Leadership & Coaching
Technician Support
Safety & Quality
Customer Relations
Certification
- Indiana Plumbing Contractor’s License — Issued Jun 2026
- Delta Pro Certification — Issued Sep 2026
- Navien Level 3 Training — Issued Apr 2026
- NASSCO Drain Cleaning Certification — Sep 2026–Sep 2029
- NASSCO Building Sewer and Drain Inspection (BSDI) Certification — Sep 2026–Sep 2029
Timeline
Plumbing Manager
Western Sky Heating, Cooling & Plumbing
06.2026 - CurrentRead More
Plumber
Star Heating, Cooling & Plumbing
02.2026 - 06.2026Read More
Service Plumber
Chapman Heating, Air Conditioning & Plumbing
07.2025 - 02.2026Read More
Plumbing Sales
Pristine Plumbing
07.2024 - 07.2025Read More
Sewer / Plumbing Sales
Mister Quik
08.2020 - 07.2024Read More
Driver
Uber
03.2017 - 08.2020Read More
Store Manager
Rent-A-Center
11.2013 - 12.2016Read More
Ivy Tech
from Business Management Coursework
Read More
Plumbing Trade School
Plumbing Contractor's License from Mechanical Skills
Read More