John Bosco A

• Responsible for implementing Inventory & Invoice processes for new clients.
• Assisted less experienced staff in managing their daily assignments.
• Provided monthly and weekly inventory status updates to clients and higher management.
• Created reports on cost savings and inventory.
• Managed the inventory and billing process for a fixed team.
• Collaborated with the internal team to ensure a smooth transition.
• Conducted training sessions for team members and created process documents.
• Designed reporting requirements for operational reports, service level metrics, and process KPIs.
• Possess strong attention to detail and proficiency in MS Office, complex data handling, and MS Excel/Access modeling.
• Experienced team player with global workforce exposure.
• Capable of leading teams in various contexts and environments.
• Demonstrated strong written and oral communication skills and project management abilities.
• Adaptability to fast-paced, client-driven multinational environments, with exposure to cross-border and virtual work environments.
• Utilized a structured and results-driven leadership approach.
• Possessed strategic orientation and change management capabilities.

Skills and Attributes:

• Maintained a positive and professional working environment to optimize staff and customer satisfaction.
• Oversaw third-party contracts and service level agreements for inventory and invoices, aiming for cost savings.
• Scheduled weekly projects and anticipated timelines for milestones and completion dates.
• Supervised and delegated tasks to employees to meet key productivity targets.

• Prepared vendor reconciliations and resolved differences based on reconciliation outcomes.
• Compiled weekly and monthly reports to showcase process updates to clients.
• Collaborated with vendors to ensure timely payments.
• Handled escalations and addressed service-impacting issues, developing action plans to prevent recurrence.
• Cultivated and sustained vendor relationships through regular meetings and periodic inventory and billing reconciliations.
• Managed end-to-end invoice processing for the Fixed team.
• Reconciled large inventory data with billing data to rectify discrepancies and maintain data accuracy.
• Addressed internal and external queries promptly, providing comprehensive resolutions.
• Conducted invoice analysis to identify billing errors, discrepancies, and savings opportunities.
• Implemented quality checks within the team and provided daily reports to higher management.
• Managed approximately six team members as Subject Matter Expert (SME) of the Inventory & Billing team.

• Accountable for reconciling vendor statements of accounts with TR SOA and resolving discrepancies through regular meetings.
• Reconciled large inventory data with billing data to ensure accuracy and clear discrepancies.
• Cultivated and maintained vendor relationships through regular meetings and periodic inventory and billing reconciliation.
• Provided accrual/cost allocation reports for various billing accounts to the Head for Billing & Inventory and stakeholders.
• Managed end-to-end invoice processing for the ENT team.
• Oversaw the setup, maintenance, and ongoing administration of the vendor master file within SAP.
• Ensured accurate coding for all invoices, including correct GL Account and Cost Center assignments.
• Addressed internal and external queries promptly, providing comprehensive resolutions.
• Prepared vendor reconciliations and resolved differences based on reconciliation outcomes.
• Generated regular financial reports with dashboard creation for monthly global inventory reports, Sigma (TR Core network) inventory reports, etc.
• Handled escalations and resolved service impacting issues, developing action plans to prevent recurrence.
• Mentored and coached analysts to enhance their soft skills and assist them in challenging areas.
• Motivated team members to meet customer requirements and improve quality standards by setting high benchmarks.
• Coordinated with internal teams to gather all necessary information to proceed with payments.

• Managed E-Procurement Division clients including Symantec, HP ALU, Shell, Kellogg's, and HP Focal Point, ensuring end-to-end customer satisfaction and adherence to SLAs and deliverables.
• Handled client escalations and ensured accuracy while identifying potential quality issues.
• Interacted with clients regularly to maintain smooth project workflow and ensure client satisfaction.
• Prepared daily metrics reports and circulated them to management.
• Ensured team's compliance with quality standards, process compliance, and productivity targets.
• Maintained weekly and monthly dashboard reports for order procurement.
• Served as the single point of contact (SPOC) for handled clients.
• Ensured high-quality customer service and experience.
• Attended weekly client calls to discuss performance and share best practices within the team.
• Conducted quality checks on orders placed by analysts to ensure 100% accuracy for clients.
• Provided weekly quality scores to analysts.
• Prepared and shared weekly and monthly dashboard reports with clients.
• Led process transition from China to India in April 2017.
• Conducted process training for new joiners.
• Prepared QC checklist to ensure 100% accuracy.
• Managed content management process, gathering data via various channels for inventory building.
• Handled projects assigned by US counterparts, gathering content for inventory processing.
• Monitored projects and reported progress to senior management and participated in weekly client updates.
• Sent weekly and monthly productive reports to internal and external project leads and US counterparts.
• Investigated telecom usage charges with the help of invoices and customer service representatives.
• Resolved queries related to invoices and payment information promptly.
• Maintained a telecom inventory database (MACD: Move, Add, Change, Disconnection).
• Performed duties as delegated, including reviewing analyst processing, business process improvement initiatives, and ad-hoc projects.
• Developed initiatives to reduce slow-moving inventories and improve inventory turns.
• Generated and maintained monthly reports on inventory levels.
• Initiated cross-training within the team to improve workflow and streamline project completion.
• Trained and supervised new employees, ensuring meticulous attention to detail.
• Provided support to the executive team by creating comprehensive process documents.
• Provided key development measures on quality for the team.
• Adhered to departmental controls and regulations, maintaining ethical conduct at all times.
• Monitored projects, reported progress to senior management, and participated in weekly client updates.
• Sent weekly and monthly productive reports to internal and external project leads and US counterparts.
• Conducted daily quality checks on the team and sent reports to higher management.