John Christopher

· New account creation · Strategic Planning

· Building Client Relationship · Client Mining

· Long term growth centric · Vendor management

· Networking skills · Staff Management

· Pre-Sale & Upselling · Customer rapport

· Business development and planning · Account development

· SOW / RFP Proposal · Converting leads

· Relationship building and management · Brand Management

· Address Escalation

Client Engagement list:

DELL, Verizon, DELL EMC, Telstra, Honeywell, E&Y, NTT DATA, Sabre, Arrow & Herbalife

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Expanded sales by facilitating client satisfaction and renewing customer relations.
• Activated new opportunities within Verizon on SOW, VZGT, FastTrack program, T&M & Bulk SOW
• Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Awarded best Account Manager for year 2019.
• Listened attentively to client feedback and worked with delevery team to achive the expected result.
• Planning RFP & SOW submission and Client Mining.
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
• Analyzed account details on regular skill set demands, and client comments to enhance understanding of requirements and client needs.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Created modules on Sales, CRM & Legal documents check list.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Managed HNI Clients advising them on Investment opportunities.
• Managed Channel Partners, Brokers, Wealth Managers, DSA's & Banks.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Liaising with Customers, Government Authorities, Builders & Lawyers.

• Monitored inbound and outbound calls made by team to provide constructive feedback.
• Developed and maintained quality assurance procedure documentation.
• Provided regular updates to team leadership on quality metrics, communicating consistency problems or deficiencies with quality.
• Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
• Developed Quality test scripts/call flow utilizing comprehensive business requirements, functional documentation and processes.
• Participated in weekly meetings with other Quality Analyst team.
• Crafted training materials and ran on-boarding sessions to train new team members.