John Ebenezer Arputharaj

Call center Agent/ Patient Coordinator

Tiupur

Summary

Motivated and detail-oriented Literature graduate with a strong foundation in communication, adaptability, and customer service. Eager to begin a career as a Technical Support Engineer, offering exceptional verbal communication skills, a genuine passion for helping others, and the ability to learn new concepts and tools quickly. Experienced in building rapport with customers, resolving issues efficiently, and collaborating with teams to deliver fast, effective solutions. Adept at working in fast-paced environments, with a strong commitment to customer satisfaction and first-time resolution

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Call Center Representative

ScribeEMR

05.2024 - Current

Manage large amounts of International calls
Identify and access customer needs to achieve satisfaction
Keep track of All Interaction & Transaction (For US Clients)
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Intern

Hebron International School

08.2022 - 06.2023

Worked as an IG
Tasks performed: teaching, administration, mentoring, technical assistance and counseling
Worked with students with learning disabilities DEL (developed enhanced learning)

Education

BA - English literature

CSI Bishop Appaswamy College of Arts & Science

01.2019 - 01.2022

HSE & SSLC - undefined

Bishop Ubagarasamy Higher Secondary School

01.2016 - 01.2019

Skills

Positive interpersonal skills
Effective communication
Effective under pressure

Analytical problem-solving
Customer relationship management

Accomplishments

Chairperson for Reflections, the Literary and Debating Association of English Department | 2021 - 2022
Organized outreach programs for tribal villages

Timeline