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JOHN FRANCIS
DEPARTMENT MANGER
Raichur
Summary
Dynamic Department Manager with over 8 years of hands-on experience in retail operations, recognized for exceptional time management skills and the ability to effectively multitask within tight deadlines. Expertise in budgeting, inventory management, and merchandising drives a disciplined approach to achieving sales targets while ensuring seamless operation of the Fashion department. Results-oriented professional dedicated to fostering a high-performance team environment and enhancing customer satisfaction through strategic initiatives. Committed to continuous improvement and operational excellence, consistently delivering outstanding results in a fast-paced retail setting.
Overview
9
years of professional experience
5
Languages
Work History
Reliance Retail
Department Manager
03.2022 - Current
Job overview
- 3 years, 6 months worked as a fashion (Appareal ) Department manager
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Future Retail Limited, Fashion @Big Bazaar, MG Road Attavar Mangalore
Associate And Team Leader
01.2017 - 02.2022
Job overview
- Experience: 5 year 2 months
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
KSEDC CAMPUSBengaluru
Bachelor of Commerce from Accounting
04.2001
Cristha Jyothi High SchoolMudgal
. from SSLC
04.2001
KSEDC CAMPUS Bengaluru, India
Commerce from Accounting
04.2001
Skills
Team management
Sales
SOP
MS Office
SAP
Time management
Decision-making
Cost planning
Employee scheduling
Employee management
Staff management
Problem-solving
Business development and planning
Work planning and organization
Task delegation
Database management
Relationship building and management
Training and mentoring
Operations management
Workflow coordination
Team leadership
Adaptability and flexibility
Training and development
Retail management
Customer engagement
Workforce planning
Interests
DECLARATION
I hereby declare that the information Furnished above is true to the best of my knowledge.
Timeline
Department Manager
Reliance Retail
03.2022 - Current
Associate And Team Leader
Future Retail Limited, Fashion @Big Bazaar, MG Road Attavar Mangalore
01.2017 - 02.2022
KSEDC CAMPUS
Bachelor of Commerce from Accounting
04.2001
Cristha Jyothi High School
. from SSLC
04.2001
KSEDC CAMPUS
Commerce from Accounting
04.2001