JOHN FRANKLIN
Coimbatore
Summary
Accomplished leader with expertise in customer relationship management and inventory control, honed at Secure Parking Solutions Pvt Ltd. Proven track record in enhancing customer satisfaction and optimizing operations. Proficient in MS Excel and communication, driving team success and achieving a 20% increase in efficiency through strategic problem-solving and coordination.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Cashier Team Lead
Secure Parking Solutions Pvt Ltd
Coimbatore
11.2024 - Current
- Supervised cashier team in high-volume parking operations.
- Trained new cashiers on customer service and cash handling procedures.
- Managed daily cash register reconciliations to ensure accuracy.
- Assisted customers with parking inquiries and payment processing.
- Addressed customer concerns promptly to enhance satisfaction levels.
- Assisted cashiers with resolving customer complaints and inquiries.
Sales Executive
Aniqa Botique
Trivandrum
09.2021 - 08.2024
- Demonstrated product features to enhance customer experience.
- Collaborated with team members to optimize store layout and merchandising.
- Engaged customers to understand their needs and preferences.
- Managed inventory levels and conducted regular stock checks.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Storekeeper
Nethra Enterprises Ltd
Udhagamandalam
07.2017 - 12.2020
- Managed inventory levels to ensure product availability and accuracy.
- Organized stockroom layout for efficient retrieval of items.
- Coordinated with suppliers to receive and inspect incoming shipments.
- Updated stock information on a daily basis in the system.
Education
Bachelor of Arts - B. Com
Bharathiyar University
Coimbatore 04.2014 - 05.2017
Skills
- Ms excel
- Tally Erp 9
- Basic computer knowledge
- Customer Handling
- Communication & Presentation Skills
- Customer Relationship Management
- Objection Handling
- Upselling & Cross-selling
- Time Management
- Problem Solving
- Active Listening
- Teamwork & Coordination
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Elementary (A2)
A2
Timeline
Cashier Team Lead
Secure Parking Solutions Pvt Ltd
11.2024 - Current
Sales Executive
Aniqa Botique
09.2021 - 08.2024
Storekeeper
Nethra Enterprises Ltd
07.2017 - 12.2020
Bachelor of Arts - B. Com
Bharathiyar University
04.2014 - 05.2017