John Hepburn
Jeffersonville
Summary
Dynamic professional with a proven track record in small business operations and customer relations, previously at Miller Welding and Fabrication. Expert in crisis management and skilled in multitasking, I successfully enhanced operational efficiency and built strong client relationships, ensuring high customer satisfaction and repeat business.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
4
4
years of professional experience
Work History
Food Truck Owner
Self-employeed
05.2022 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Peer Support Team Leader
KAAP Recovery House
12.2024 - 12.2025
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Transported individuals to medical appointments and support meetings whenever needed.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Welder
Miller Welding and Fabrication
03.2024 - 12.2024
- Chipped off excess weld, slag, and spatter using hand tools.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Welded in flat, horizontal, vertical, and overhead positions.
- Prepared welding equipment to perform advanced welding work.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Fabricated shop parts directly from blueprints.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Welded metal components in vertical, overhead and flat positions.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Welded various connections with high-quality final results.
Forklift Operator
Midway Staffing
05.2023 - 03.2024
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Packed items into appropriate containers for shipment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Manually counted Number of picked and packaged orders for any loss.
Education
No Degree - Welding
Jefferson Community And Technical College
Louisville, KY03-2001
Skills
- Social media control
- Marketing tactics
- Small business operations
- Crisis management
- Customer relations
- Verbal and written communication
- Consulting
- Organization
- Networking
- Time management
- Multitasking
- Leadership
Timeline
Peer Support Team Leader
KAAP Recovery House
12.2024 - 12.2025
Welder
Miller Welding and Fabrication
03.2024 - 12.2024
Forklift Operator
Midway Staffing
05.2023 - 03.2024
Food Truck Owner
Self-employeed
05.2022 - Current
No Degree - Welding
Jefferson Community And Technical College