Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOHN ISAAC. S

Bengaluru

Summary

Operations professional with nearly 3 years of experience as a Senior Executive and Operations Analyst. Experienced in customer interactions, data management, and maintaining high satisfaction scores while meeting performance targets. Known for strong communication, adaptability, and consistent top performance.

Overview

3
3
years of professional experience

Work History

Operation Analyst

FA (First Advantage)
05.2024 - 04.2026
  • Consistently delivered top performance in monthly efficiency reports, achieving 100%+ efficiency across the year.
  • Maintained a 95% quality score, ensuring high accuracy and compliance standards
  • Sustained an average API score of 8/10 in annual performance evaluation (API).
  • Earned promotion to multiple queues based on strong performance and adaptability.

Senior Customer Service Representative

Startek
04.2023 - 05.2024
  • Delivered professional and courteous customer support
  • Maintained 90% CSR rating for 9 consecutive months
  • Adapted to remote and independent working environments
  • Promoted as Non-Pay Agent due to strong performance

Education

B.com -

United Mission PU & Degree College

Class 12 -

United Mission PU & Degree College

SSLC -

Starcey Memorial Composite PU College

Skills

  • Microsoft Excel and Word
  • Data verification
  • Documentation review
  • Communication skills
  • Customer handling
  • Team collaboration

Languages

  • English, Tamil, Kannada, Hindi

Timeline

Operation Analyst

FA (First Advantage)
05.2024 - 04.2026

Senior Customer Service Representative

Startek
04.2023 - 05.2024

B.com -

United Mission PU & Degree College

Class 12 -

United Mission PU & Degree College

SSLC -

Starcey Memorial Composite PU College
JOHN ISAAC. S