JOHN JACOB KURIAN

• Acted as the primary liaison for high profile media and entertainment clients, ensuring seamless communication and the consistent delivery of high-quality services.
• Managed multimedia localization projects, including Subtitling, Dubbing, Mastering, and Content Fulfillment, overseeing project scope, schedules, and resource allocation to meet client deadlines.
• Utilized advanced project management software and media workflow systems to improve resource allocation, track KPIs, and generate actionable performance analytics for stakeholders.
• Created comprehensive project plans with clear milestones, production schedules, and deliverables, ensuring on-time project completion using established project management methodologies.
• Implemented workflow automations on cloud-based platforms (ONE, SNL, Sfera), reducing manual processing time by standardizing metadata management and streamlining asset validation.
• Configured and maintained complex digital asset management systems to track, organize, and distribute media content across various distribution channels and formats.
• Established quality control checkpoints using specialized QC tools to ensure that technical specifications (e.g., resolution, aspect ratio, framerate, audio compliance) were met throughout the production workflow.
• Implemented strategic process improvements using Agile methodologies that enhanced operational efficiency and reduced project turnaround time, while maintaining strict quality standards.
• Coordinated with multiple departments and regions, facilitating collaboration between Title Managers, Production teams, and territory affiliates to ensure project success.
• Developed and maintained robust client relationships through regular communication, proactive status updates, and effective problem-solving, leading to high client satisfaction and retention.
• Assessed specialized client requests, determining resource requirements and technical limitations, and provided alternative solutions as needed to meet client expectations.
• Conducted thorough quality assurance checks on deliverables using specialized media QC tools, ensuring that all technical specifications (e.g., bitrate, codec compliance, subtitle synchronization) met client requirements.
• Reviewed client feedback and technical error data, identifying areas for improvement, conducting root cause analyses, and implementing corrective actions to prevent recurrence.
• Provided training on account management best practices, technical workflows, and advanced features of proprietary content management platforms, fostering a culture of knowledge-sharing and growth within the team.
• Conducted QA testing on new Sfera tool releases, providing detailed feedback to onboarding teams to enhance functionality and user experience.
• Managed IMR and client rejection trackers, promoting transparency and accountability within the team while keeping project statuses and deadlines on track.
• Identified and escalated project risks or communication issues using tools like JIRA, ensuring timely resolutions and minimal impact on deliverables.
• Collaborated with Billing and Pre-Billing teams to verify that all completed work was accurately documented and invoiced in accordance with client agreements and established billing structures.

·

• Managed sales and marketing operations for a SaaS product developed by beCo.Tech, coordinating with internal teams and external stakeholders to ensure timely campaign execution and consistent brand messaging.
• Worked closely with B2B clients throughout the pre-sales and post-sales cycle, supporting lead nurturing, solution alignment, and onboarding—ensuring a smooth client experience from initial outreach to activation.
• Used LinkedIn Sales Navigator to identify and qualify high-potential leads, contributing to pipeline development and supporting account growth strategies.
• Collaborated with cross-functional teams—including UI/UX designers, product engineers, and developers—to revamp the corporate website, improve user flows, and align marketing materials with product functionality.
• Planned and executed targeted content campaigns, including website blogs, social media posts, and promotional assets, to increase brand visibility and client engagement.
• Partnered with the creative team to design digital marketing collateral (e.g., brochures, presentations, and explainer decks) tailored for client proposals and stakeholder demos.
• Analyzed customer feedback and usage patterns to provide actionable insights to the product team, helping prioritize enhancements and product roadmap decisions.
• Led project coordination for product marketing initiatives, setting timelines, tracking deliverables, and ensuring cross-team alignment to meet deadlines.
• Maintained accurate CRM documentation to support account tracking, sales reporting, and campaign performance metrics.
• Introduced improvements to internal marketing workflows, enhancing efficiency in campaign planning, reporting, and client communication.Handles Sales and Marketing of a SaaS product built by beCo.Work extensively on LinkedIn Navigator to generate new leads.
• Create content and manage website blogs for more user visits to the website.
• Work along with UX/UI designers to revamp website quality, create brochures and pamphlets of the product and market them using social media platforms.
• Conduct video conferences with clients using teams/meet and show them a live demo of our product.
• Does research on improvising product quality and also collect valuable feedbacks from customers, then discuss with the core-tech team to make modifications in existing product to reach more sales.

• Managed and nurtured a portfolio of over 5000+ professionals, guiding them through the career counseling process, identifying their learning objectives, and recommending tailored solutions to meet their goals.
• Coordinated with cross-functional teams, including marketing, product, and customer support, to ensure seamless delivery of services and alignment with client expectations.
• Worked directly with key decision-makers in organizations to understand B2B training needs, developing customized proposals and strategic account plans to meet corporate learning objectives.
• Led the sales cycle from lead generation to closure, leveraging Salesforce to track leads, update client information, and manage sales pipeline, ensuring timely follow-up and accurate forecasting.
• Collaborated with internal teams to ensure a smooth post-sale handover, ensuring clients were onboarded successfully and delivered the agreed-upon services according to project timelines.
• Acted as the primary point of contact for clients post-sale, managing relationships to ensure high levels of satisfaction and maximizing client retention rates.
• Took ownership of escalated client concerns, ensuring that issues were resolved promptly and effectively, minimizing impact on client satisfaction and maintaining positive relationships.
• Analyzed sales data and customer feedback to identify areas for improvement, optimizing client engagement strategies and contributing to product/service improvements.
• Worked closely with the leadership team to strategize on cross-selling and up-selling opportunities, increasing product adoption and driving account growth.
• Supported project management activities, including managing timelines, coordinating deliverables, and ensuring that client requirements were met within agreed-upon deadlines.
• Mentored and provided training to junior team members on sales strategies, account management best practices, and product offerings, improving team performance and consistency.

• Prospecting and acquiring new clients for a portfolio of products, developing personalized sales strategies based on customer needs and market trends, and driving revenue growth through direct sales efforts.
• Managed end-to-end sales processes, from initial client outreach to proposal development and contract negotiation, ensuring a seamless experience from pre-sales to post-sale account management.
• Delivered client presentations and product demonstrations, effectively communicating the value proposition and aligning solutions with client requirements to close deals and expand business opportunities.
• Analyzed market data and client feedback to identify opportunities for product improvements and service enhancements, sharing insights with the product team for further development.
• Managed post-sale client relationships, conducting regular check-ins and project reviews to ensure ongoing satisfaction and identify additional upselling or cross-selling opportunities.