John Jayapaul R S

• Designed DLP architectures for endpoints, networks, cloud, and email; integrated with SIEM, CASB, and Microsoft 365 to meet business and regulatory needs.
• Led platform deployments, policy development, agent rollouts, and optimizations to minimize false positives and enhance detection accuracy.
• Created and tuned policies to safeguard sensitive data (PII, PHI, IP) and ensure compliance with GDPR, HIPAA, and other regulations.
• Monitored DLP events, investigated violations, conducted root cause analysis, and coordinated incident responses; troubleshot deployment failures, policy enforcement, and agent stability.
• Supported governance and audits; delivered user training to promote secure practices; maintained documentation and reports on trends/risks; mentored DLP analysts/responders with strong communication skills.

Key Tools & Expertise:

• Forcepoint DLP: Policy creation, fingerprinting, endpoint deployment, content inspection, and email/web integrations.
• Proofpoint DLP: Rule-based classification, insider threat detection, cloud deployment (email/CASB), tuning, and reporting.
• Microsoft Purview DLP: M365 policy setup (Outlook, OneDrive, Teams), sensitivity labels, compliance center, and real-time enforcement.
• Solid in network/endpoint architectures, regulatory compliance implementation, cloud DLP (Microsoft 365, CASB), and SIEM/SOAR integrations; experienced leading global programs.

• Designed scalable, future-ready IT infrastructure blueprints aligning with management’s strategic goals for enterprise and global environments.
• Monitored, evaluated, and optimized existing infrastructure and architectures using performance analytics to ensure operational excellence.
• Led commissioning, integration, and ongoing management of Network Access Control (NAC) solutions, aligning policies and authentication with business and compliance requirements.
• Administered NAC policies and exceptions, balancing robust security posture with operational flexibility through continuous tuning and governance.
• Designed, implemented, and maintained Data Loss Prevention (DLP) frameworks to safeguard sensitive data and enforce organizational compliance.
• Articulated architecture plans and technology roadmaps across departments, driving alignment and collaborative execution of IT strategies.
• Directed complex design and implementation projects for global clients, ensuring delivery of high-value Managed Security Services (MSS) in accordance with industry best practices.

Subject Matter Expert – Data Loss Prevention (Forcepoint)

• Led the DLP operations team, overseeing daily monitoring, triage, and analysis of Forcepoint DLP alerts to ensure data security and compliance.
• Managed the design, deployment, and optimization of Forcepoint DLP solutions across global business environments, aligning implementation with enterprise security strategy.
• Supervised and mentored triage analysts, providing escalation support, training, and performance feedback to enhance team efficiency and accuracy.
• Reviewed and assessed high-severity risk incidents generated by the DLP analytic engine, preparing comprehensive investigation reports and strategic recommendations for remediation.
• Collaborated with Security, Compliance, and IT teams to refine data protection policies and integrate DLP with broader cybersecurity platforms.
• Applied ITIL-based service management processes to ensure structured ticket handling, SLA adherence, and continuous service improvement.
• Drove process improvements in incident response, policy tuning, and automation, resulting in measurable reductions in false positives and improved data visibility.
• Developed reporting metrics and dashboards to track DLP performance, incident trends, and compliance posture for leadership review.

• Provide technical support via phone and email for Forcepoint software products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution can be found.
• Document all technical inquiries and customer-reported problems in the customer tracking database, including the nature of the inquiry, and the resolution recommended.
• Adhere to company policies and procedures regarding customer handling processes, service entitlement verification, customer registration and problem escalation.
• Maintain an electronic record of technical information to research possible solutions to customer-reported problems.
• Contribute potential technical workarounds or resolutions via interaction in technical discussions and via knowledge base documentation.
• Perform special projects and duties as assigned.
• Implementation Process:
• Design, Recommendation, Implementation of Forcepoint Web Security/DATA/Cloud/Firewall Products

• Administering the checkpoint firewall and Cisco ASA.
• Responsible for Managing & Supporting Core IT infrastructure that includes NW Security & Data Center Operations.
• Responsible for Offshore Steady State operations with 24
• 7 support.
• Responsible for Offshore Service level management, Network Security support & Incident / Change Ticket management for NW Security track.
• Technical Operations:
• Managing Perimeter, Endpoint security Which includes firewalls Checkpoint 4600 Appliance with & Cisco ASA 5500 X series, Cisco Secure Access Control Server (ACS), Bluecoat Proxy SG (Web Filtering), Symantec Endpoint Security (Anti-Virus), Forescout NAC (Network Access Control) and RSA Envision (Log Correlation systems)

• Server Maintenance.
• Active Directory Services.
• Remote Desktop support and Diagnosis.
• Monitoring Diagnosis, Reporting, System Logs.
• Installation and Management of Client Operating Systems.
• DNS Maintenance (Event Log, Error Report).
• Windows Deployment Services.
• DHCP Maintenance and Diagnosis.
• NAT Maintenance and Log Reporting.
• Cisco Any Connect - VPN.
• Technical Support Engineer.
• Checkpoint Firewall.
• Cisco ASA
• Responsibilities:
• Server Maintenance and administering the infrastructure of the entire network.
• Configuring Domain in windows, Troubleshooting Active Directory, Assigning group policies and user restrictions etc.
• Create a backup and recovery policy.
• Group Policy Implementation, Configuration and Troubleshooting.
• AD Restorations using Authoritative & Non-Authoritative Modes.
• VPN Server Installation, Maintenance, Security.
• Vmware workstation Installation, configuration, Maintenance, Support, Load Balance.
• Monitoring the Server with Performance and Resource Monitor tools.
• Ticketing through RT Tool (Request Tracker).
• Checkpoint/ Cisco ASA Firewall Administration.
• Windows Patch Updates.

• System Administration.
• Troubleshooting with Networks.
• Web hosting through IIS 6.0 in Intra-networks.
• Maintenance of Desktops, Error detection and reporting.
• Responsibilities:
• Sales Target Achievement.
• Answer Customer query.
• Provide quality customer service on every call.
• Document all the calls with regards to customer’s quires accurately using Call Tracking System.