Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Languages
Timeline
Generic
JOHN JOSE

JOHN JOSE

Ambernath

Summary

BMS graduate with 1.5 years of healthcare BPO experience. Internally promoted from Process Associate to Temporary Quality Analyst at Wipro, with hands-on experience in call auditing, agent coaching, quality monitoring, and performance improvement using Qfinity, Nexidia, Maestro, Facets, and Excel.

Overview

3
3
Languages
3
3
years of post-secondary education
1
1
year of professional experience

Work History

Associate

Wipro Limited
03.2025 - 01.2026
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with inquiries and resolved issues effectively.
  • Handled high call volumes while maintaining a professional demeanor.
  • Documented customer interactions in the CRM system for tracking purposes.

Temporary Quality Analyst

Wipro Limited
02.2026 - 07.2026
  • Internally promoted from Process Associate to Temporary Quality Analyst at Wipro, with hands-on experience in call auditing, agent coaching, quality monitoring, and performance improvement using Qfinity, Nexidia, Maestro, Facets, and Excel.
  • Ensured compliance with company standards, regulations and procedures related to quality control.
  • Maintained quality assurance procedure documentation.
  • Conducted root cause analysis to investigate the source of problems in production process.

Education

Bachelor's of Management Studies -

Wilson College (Autonomous)
Mumbai
08.2023 - 06.2026

Commerce -

Fr. Agnel Multipurpose School and Jr College
Maharashra, India

Skills

  • Microsoft Excel
  • Microsoft Office
  • Data analysis
  • Process Evaluation
  • Process Optimization
  • KPI Tracking
  • Customer Service
  • Cultural Awareness
  • Problem Solving
  • Team Collaboration
  • Good Team Player
  • Effective communication
  • Performance Assessment
  • Computer Skills
  • KPI Tracking

Hobbies and Interests

  • Volleyball
  • Singing
  • Swimming

Languages

  • Volleyball
  • Singing
  • Swimming

Personal Information

  • Volleyball
  • Singing
  • Swimming

Languages

Malayalam
First Language
English
Advanced
C1
Hindi
Advanced
C1

Timeline

Temporary Quality Analyst

Wipro Limited
02.2026 - 07.2026

Associate

Wipro Limited
03.2025 - 01.2026

Bachelor's of Management Studies -

Wilson College (Autonomous)
08.2023 - 06.2026

Commerce -

Fr. Agnel Multipurpose School and Jr College
JOHN JOSE