John Juneo
Bengaluru,India
Summary
Dynamic professional with proven expertise in sales and customer engagement, driven to exceed performance targets. Adept at identifying customer needs, fostering relationships, and delivering tailored financial solutions to boost revenue and client satisfaction. Seeking a role to leverage my sales acumen and leadership skills in achieving organizational growth.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Sales & Customer Service Representative
Jupiter Money
Bengaluru
2023.11 - 2024.02
- Achieved an 86% customer satisfaction (CSAT) rating , contributing to customer loyalty and retention.
- Streamlined customer onboarding, leading to a 12% increase in new account activations .
- Utilized Freshworks tools to optimize ticket management, improving operational efficiency.
- Implemented effective sales techniques to maximise profits.
- Collaborated with the team to meet monthly sales targets.
Senior Consultant - Sales & Customer Support
24-7 Intouch Cx
Bengaluru, India
2022.02 - 2023.11
- Improved client retention, driving a 25% increase in repeat sales through proactive engagement strategies.
- Trained and mentored team members, enhancing productivity and achieving a 20% improvement in team performance .
- Implemented cross-selling techniques, boosting sales revenue by 15% through targeted initiatives.
- Developed compelling pitch presentations to secure client partnerships.
Consultant - Health Coach
Mojocare
Bengaluru
2021.10 - 2022.02
- Personalized health coaching strategies to achieve a 20% rise in quarterly sales revenue .
- Consistently exceeded sales targets, earning recognition for top performance.
- Built strong client relationships, ensuring a 95% satisfaction rating .
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Sales & Customer Service Representative
McAfee
Kakkanad, Kerala
2015.09 - 2016.02
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Facilitated customer loyalty programmes to enhance customer retention.
- Collaborated with sales team to maximise product visibility and sales.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Piping - Executive Engineer
Offshore Infrastructure Limited
Kochi, India
2014.09 - 2015.08
- Improved productivity by overseeing workflow in engineering processes.
- Streamlined operations for efficiency in project execution.
- Achieved seamless integration with cross-functional teams through effective communication.
- Mentored and trained new graduates in proper civil engineering standards and procedures.
- Inspected completed civil works and documented safety and compliance findings.
Education
BE - Mechanical Engineering
Sengunthar Engineering College
Erode, Tamil Nadu 2010.06 - 2014.05
AISSCE -
Marthoma Public School
Kochi, Kerala 2008.06 - 2010.03
AISSE -
Rajagiri Public School
Kochi, Kerala 2006.06 - 2008.03
Skills
- Sales Leadership
- Team Player
- Sales techniques
- Relationship Management
- Business development
- Salesforce CRM
- Customer retention strategy
Languages
English
Fluent
Malayalam
Fluent
Tamil
Fluent
Hindi
Fluent
Affiliations
- Driving
- Movies
Declaration
I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Sales & Customer Service Representative
Jupiter Money
2023.11 - 2024.02
Senior Consultant - Sales & Customer Support
24-7 Intouch Cx
2022.02 - 2023.11
Consultant - Health Coach
Mojocare
2021.10 - 2022.02
Sales & Customer Service Representative
McAfee
2015.09 - 2016.02
Piping - Executive Engineer
Offshore Infrastructure Limited
2014.09 - 2015.08
BE - Mechanical Engineering
Sengunthar Engineering College
2010.06 - 2014.05
AISSCE -
Marthoma Public School
2008.06 - 2010.03
AISSE -
Rajagiri Public School
2006.06 - 2008.03