Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Declaration
Timeline
Generic

John Juneo

Bengaluru,India

Summary

Dynamic professional with proven expertise in sales and customer engagement, driven to exceed performance targets. Adept at identifying customer needs, fostering relationships, and delivering tailored financial solutions to boost revenue and client satisfaction. Seeking a role to leverage my sales acumen and leadership skills in achieving organizational growth.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work History

Sales & Customer Service Representative

Jupiter Money
Bengaluru
11.2023 - 02.2024
  • Achieved an 86% customer satisfaction (CSAT) rating , contributing to customer loyalty and retention.
  • Streamlined customer onboarding, leading to a 12% increase in new account activations .
  • Utilized Freshworks tools to optimize ticket management, improving operational efficiency.
  • Implemented effective sales techniques to maximise profits.
  • Collaborated with the team to meet monthly sales targets.

Senior Consultant - Sales & Customer Support

24-7 Intouch Cx
Bengaluru, India
02.2022 - 11.2023
  • Improved client retention, driving a 25% increase in repeat sales through proactive engagement strategies.
  • Trained and mentored team members, enhancing productivity and achieving a 20% improvement in team performance .
  • Implemented cross-selling techniques, boosting sales revenue by 15% through targeted initiatives.
  • Developed compelling pitch presentations to secure client partnerships.

Consultant - Health Coach

Mojocare
Bengaluru
10.2021 - 02.2022
  • Personalized health coaching strategies to achieve a 20% rise in quarterly sales revenue .
  • Consistently exceeded sales targets, earning recognition for top performance.
  • Built strong client relationships, ensuring a 95% satisfaction rating .
  • Elevated brand awareness for significant market influence through strategic sales campaigns.
  • Developed customer loyalty with excellent customer service, leading to repeat business.

Sales & Customer Service Representative

McAfee
Kakkanad, Kerala
09.2015 - 02.2016
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Collaborated with sales team to maximise product visibility and sales.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.

Piping - Executive Engineer

Offshore Infrastructure Limited
Kochi, India
09.2014 - 08.2015
  • Improved productivity by overseeing workflow in engineering processes.
  • Streamlined operations for efficiency in project execution.
  • Achieved seamless integration with cross-functional teams through effective communication.
  • Mentored and trained new graduates in proper civil engineering standards and procedures.
  • Inspected completed civil works and documented safety and compliance findings.

Education

BE - Mechanical Engineering

Sengunthar Engineering College
Erode, Tamil Nadu
06.2010 - 05.2014

AISSCE -

Marthoma Public School
Kochi, Kerala
06.2008 - 03.2010

AISSE -

Rajagiri Public School
Kochi, Kerala
06.2006 - 03.2008

Skills

  • Sales Leadership
  • Team Player
  • Sales techniques
  • Relationship Management
  • Business development
  • Salesforce CRM
  • Customer retention strategy

Languages

English
Fluent
Malayalam
Fluent
Tamil
Fluent
Hindi
Fluent

Affiliations

  • Driving
  • Movies

Declaration

I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief.

Timeline

Sales & Customer Service Representative

Jupiter Money
11.2023 - 02.2024

Senior Consultant - Sales & Customer Support

24-7 Intouch Cx
02.2022 - 11.2023

Consultant - Health Coach

Mojocare
10.2021 - 02.2022

Sales & Customer Service Representative

McAfee
09.2015 - 02.2016

Piping - Executive Engineer

Offshore Infrastructure Limited
09.2014 - 08.2015

BE - Mechanical Engineering

Sengunthar Engineering College
06.2010 - 05.2014

AISSCE -

Marthoma Public School
06.2008 - 03.2010

AISSE -

Rajagiri Public School
06.2006 - 03.2008

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John Juneo