John Marvin
Bangalore
Summary
Results-driven hospitality professional with a strong background in team leadership and guest relations. Skilled in communication, coordination, and problem-solving, consistently enhancing guest experiences and streamlining operations.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Front Office Team Leader
Conrad Bengaluru
Bangalore
10.2024 - Current
- Supervised front office operations and ensured smooth guest check-in and check-out processes.
- Coordinated communication between guests and various hotel departments for seamless service.
- Trained new front office staff on procedures and customer service standards.
- Implemented process improvements to streamline front office procedures and enhance guest experience.
- Resolved customer complaints efficiently by listening carefully, identifying root cause of issues and providing appropriate solutions.
- Assisted with day-to-day duties when needed in order to meet deadlines or handle unexpected situations.
- Provided leadership, direction and support to front office staff.
Front Desk Agent
Conrad Bengaluru
Bangalore
07.2023 - 10.2024
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Utilized hotel management software for tracking guest preferences and services.
- Resolved customer complaints promptly and courteously.
- Kept accurate records of guest transactions.
Education
Bachelor of Commerce - Tourism And Travel Management
St. Joseph’s College of Commerce (Autonomous)
Bengaluru06-2023
New Horizon Pre University College
Bengaluru06-2019
The Cathedral High School
Bengaluru06-2017
Skills
- Customer service
- Hotel management software
- Communication coordination
- Guest relations
- Team leadership
- Conflict resolution
- Attention to detail
- Problem solving
- Time management
- Adaptability
- Performance monitoring
- Operations management
Languages
English
Native
Native
French
Beginner
A1
Spanish
Beginner
A1
Tamil
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Malayalam
Beginner
A1
Certification
Facilities Management
Accomplishments
Team Member Of the Month - Nov 2025
Timeline
Front Office Team Leader
Conrad Bengaluru
10.2024 - Current
Front Desk Agent
Conrad Bengaluru
07.2023 - 10.2024
Bachelor of Commerce - Tourism And Travel Management
St. Joseph’s College of Commerce (Autonomous)
New Horizon Pre University College
The Cathedral High School