John Mohammad Bhat
Pulwama
Summary
Results-oriented Store Manager experienced in driving growth and profitability within agricultural and financial services sectors. Achieved enhanced customer satisfaction and market share through leadership of high-performing teams, effective strategy implementation, and expertise in financial analysis and risk management. Focused on optimizing store performance and fostering employee motivation to exceed sales goals while delivering exceptional service.
Overview
13
13
years of professional experience
Work History
Store Manager
Go Fresh Cold Store Pvt Ltd
Pulwama
01.2021 - Current
- Oversaw daily branch operations and ensured compliance with banking regulations.
- Collaborated with senior leadership to formulate and implement strategic initiatives, expanding branch market share.
- Managed health and safety compliance, ensuring a safe and healthy work environment for employees.
- Leveraged technology solutions to streamline processes and enhance operational efficiency, improving overall customer experience.
- Mentored and coached junior staff, fostering a culture of continuous improvement and promoting employees to leadership positions.
- Trained new employees on operational procedures and customer service standards.
- Implemented process improvements to streamline branch workflows and enhance efficiency.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Handled cash, checks, and other financial instruments with utmost care and precision.
- Followed proper anti-money laundering procedures to prevent fraudulent activities.
- Provided excellent customer service, resolving inquiries and issues promptly and professionally.
- Addressed and resolved customer complaints promptly to enhance satisfaction.
- Coordinated with other departments to resolve customer inquiries and issues promptly.
- Monitored cash flow and maintained accurate records of financial transactions.
- Conducted regular audits to ensure adherence to internal policies and operational standards.
- Developed training materials to support staff development and performance enhancement.
- Monitored staff performance and provided feedback.
- Prepared monthly reports on branch performance metrics.
- Managed branch files per recordkeeping and compliance requirements.
- Managed inventory levels of cash, supplies, and other resources.
- Played a key role in developing and implementing business continuity plans to minimize operational disruptions.
- Elevated customer and vendor satisfaction ratings by resolving worksite issues for speedy resolutions.
- Analyzed competitors and market trends to facilitate business growth.
- Communicated with stockholders or other investors to provide information or raise capital.
- Used hedging to mitigate financial risks related to interest rates on the company's borrowings.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Communicated with stockholders or other investors to provide information or raise capital.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
Assistant Store Manager
Himalaya Cold Store Pvt Ltd.
Pulwama
08.2015 - 12.2021
- Spearheaded Store operations, consistently surpassing performance goals by achieving a quantifiable increase in overall profitability within defined time line.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Ensured accuracy and fraud prevention in transaction processes through diligent monitoring and oversight.
- Resolved conflicts between staff and customers to enhance service quality and maintain a positive store environment.
- Facilitated conflict resolution between staff and customers effectively.
- Resolved escalated customer complaints in a timely manner.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Delegated tasks to employees and reviewed work for accuracy and neatness.
- Delegated tasks to employees to ensure efficient workflow and productivity. Delegated tasks to employees and examined work for accuracy, neatness and timeliness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Implemented disciplinary actions for employees to promote adherence to company policies. Implemented measures to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Performed regular audits of financial records in order to ensure accuracy.
- Created reports summarizing operational performance metrics for senior management review.
- Developed branch policies to improve operational workflows and standards.
Front Desk Officer
Axis Bank Ltd
Awantipora Pulwama
03.2014 - 06.2015
- Managed all customers,and provided customer service to HNW clients.
- Managed appointment schedules for customer meetings with financial advisors.
- Welcomed customers and provided information about banking services and products.
- Managed appointment schedules for customer meetings with financial advisors.
- Processed customer transactions accurately using banking software and systems.
Education
Diploma In Business Administration. - Diploma in Business Administration And Corporate
Alison
08.2025 - 08.2025
Bachelor of Education - Education
University Of Kashmir
Srinagar, Jammu And KashmirGraduation - Medical Science
Kashmir University
Pulwama, Jammu And Kashmir10th -
Jawahar Navodaya Vidyalaya
Pulwama, Jammu And KashmirMasters In Education - Psychologhy
UNIVERSITY OF KASHMIR
Skills
- Branch operations
- Financial Oversight
- Regulatory Compliance
- Compliance oversight
- Operational Efficiency
- Performance management
- Promotional Campaigns
- Customer relationship management
- Customer Issue Resolution
- Staff training
- Staff Development
- Team Building
- Problem Solving
- Customer Engagement
- Customer relations
Awards
- BBH-Qualifier for 2025 held in Kochi
- Rising Star Award Winner for months July 2020, Aug 2020, Sep 2020, Nov 2020, Feb 2021
- Classic Star Award Winner for Oct 20
- Medal Of Honour for NRI business services in Sep 22 Annual Achiever Club in Life Insurance March 16
- Bollywood Hungama Night qualifier
Training
- BBH-Qualifier for 2025 held in Kochi
- Rising Star Award Winner for months July 2020, Aug 2020, Sep 2020, Nov 2020, Feb 2021
- Classic Star Award Winner for Oct 20
- Medal Of Honour for NRI business services in Sep 22 Annual Achiever Club in Life Insurance March 16
- Bollywood Hungama Night qualifier
Timeline
Diploma In Business Administration. - Diploma in Business Administration And Corporate
Alison
08.2025 - 08.2025
Store Manager
Go Fresh Cold Store Pvt Ltd
01.2021 - Current
Assistant Store Manager
Himalaya Cold Store Pvt Ltd.
08.2015 - 12.2021
Front Desk Officer
Axis Bank Ltd
03.2014 - 06.2015
Bachelor of Education - Education
University Of Kashmir
Graduation - Medical Science
Kashmir University
10th -
Jawahar Navodaya Vidyalaya
Masters In Education - Psychologhy
UNIVERSITY OF KASHMIR