John Muller
Cicero
Summary
Dynamic Service Manager with a proven track record at CarMax, excelling in team leadership and operational efficiency. Achieved significant cost savings through strategic vendor negotiations and enhanced customer satisfaction by resolving complaints swiftly. Adept at relationship building and problem-solving, fostering a productive and motivated work environment.
Overview
22
22
years of professional experience
Work History
Service Manager
CarMax
01.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Parts Manager
CarMax
01.2020 - 01.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Provided timely, insightful and accurate reports to upper management.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Sales Manager
CarMax
01.2007 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Infantryman
United States Marine Corps
01.2003 - 01.2007
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed military skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as a combat fire team leader during OEF (Operation Enduring Freedom) and operations in Manila Philippines
Education
Associate of Science - General Studies
Indiana Wesleyan University
Marion, IN05-2022
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service
- Operational efficiency
- Work Planning and Prioritization
- Relationship building
- Sales support
Timeline
Service Manager
CarMax
01.2024 - Current
Parts Manager
CarMax
01.2020 - 01.2024
Sales Manager
CarMax
01.2007 - 01.2020
Infantryman
United States Marine Corps
01.2003 - 01.2007
Associate of Science - General Studies
Indiana Wesleyan University
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