John Ebee
E-commerce
Chennai,Tamil Nadu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Lead AVS-US
Amazon US
5 2019 - Current
- Supported US vendors via emails and calls regarding agreements and deals on Amazon US site
- Addressed queries on charges incurred by vendors for non-adherence to agreements
- Managed critical product launches and deals for both Retail and Pre-order launches
- Implemented SOP updates and implemented 3 projects, saving 3.4 headcount
- Handled price claims on POs and processed valid claims for payment
Merchant Research Representative
Groupon
07.2018 - 05.2019
- Created and assigned leads to customer support team for deal-making
- Validated leads based on merchant profiles
- Interacted with global merchants and supported customer service team in profile creation
Customer Service Executive
HCL Technologies
07.2015 - 04.2018
- Served major Office supply companies (Office Depot/Office Max – USA)
- Handled customer queries related to order placing, tracing, returns, and billing
- Provided satisfactory service to maintain customer happiness
- Worked with tools like Excel, Oracle, and SAP
- Managed over 25 customer calls per day and taken emails and chat as well with customer
Education
B.Sc. - Computer Science
Patrician College
Chennai 01.2012 - 01.2015
12th Grade -
Don Bosco Mat High Sec School
Chennai 05.2011 - 01.2012
10th Grade -
Don Bosco Mat High Sec School
Chennai 05.2009 - 01.2010
Skills
Interpersonal Skills
Ability to rapidly build relationships
Establish trust
Confident
Determined
Adaptable to different situations
Excellent communication skills
Team leadership capabilities
Familiar with retail processes
Business understanding
Fast learner
Adaptive nature
Personal Information
- Father's Name: Peter Gnanaraj. D
- Mother's Name: Jasanthy Peter
- Blood Group: O+ve
- Date of Birth: 10/08/94
- Gender: Male
- Nationality: Indian
Languages
English
Tamil
French
Timeline
Merchant Research Representative
Groupon
07.2018 - 05.2019
Customer Service Executive
HCL Technologies
07.2015 - 04.2018
B.Sc. - Computer Science
Patrician College
01.2012 - 01.2015
12th Grade -
Don Bosco Mat High Sec School
05.2011 - 01.2012
10th Grade -
Don Bosco Mat High Sec School
05.2009 - 01.2010
Lead AVS-US
Amazon US
5 2019 - Current
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