John Peter
Senior Payment processing analyst
Summary
Transition into a dynamic organization within the banking and finance sector that strategically harnesses my expertise. Seek opportunities for personal enrichment and professional growth while contributing to the organization's objectives through my proficiency in financial analysis, risk management, and strategic planning.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Senior Payment Analyst
Barclays
1 2022 - Current
- Assisting team manager to in administration including organizing workflow, queue management and query resolution
- Through solution of queries and identify improvements to process
- Providing advice, guidance & training to new processing staff
- Day to day query resolution, with upward escalation of more complex queries to the management team
- Processing transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
- Adhering to quality control discipline, procedures and checks at all times
- Ensure daily work / volume is managed within specified / Agreed timelines
- Completed successful migration from SWIFT to XML messages for the payments function
- Initiating payments or Queries or Response to Banks as per ISO 20022 updates accepted by international banking systems
- Handling Queries and Urgent received from Clients high value payments
- Providing end to end support to customers and clients.
- Developed training materials and facilitated knowledge sharing sessions for new team members, increasing their proficiency in handling complex payment situations.
- Conducted regular audits of payment records to maintain accuracy and compliance with internal policies and external regulations.
- Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
- Mitigated risk of fraudulent transactions through diligent monitoring of suspicious account activity and prompt escalation to appropriate parties.
- Fostered a culture of collaboration among team members by frequently sharing insights and best practices related to effective payment processing techniques.
- Contributed to cost-saving efforts by identifying areas for process improvements within the payment lifecycle, recommending actionable solutions.
Payment Analyst
Barclays
01.2020 - 01.2022
- Payment Investigator, Payments and cash Management Processing
- Worked with different functions of payment and payment investigations
- BCNR, UNAP, ROF, Recall, Amendment, Charges
- Providing resolution for queries received from Remitting and Beneficiary Banks and Clients
- Dealing with Payments methods MT103, MT202, MT202 COV, and MT Swifts
- Training new people with the basics of payments and payments investigations for smooth transition from OJT to live phase
- Providing end to end customer service support to clients on High value and urgent payments
- Keep tracking on aged payments and provide resolution for the same.
Senior Customer Service Executive
Teleperformance Global Services PVT Limited
01.2019 - 01.2020
- Global payment - Investigations process
- Dealing with SWIFTS and Payment
- Grooming New joiners by solving their queries
- Reaching out different department within the organization for the queries received from clients and banks and provide quick and accurate support to clients.
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Enhanced team productivity by providing regular coaching, feedback, and training opportunities to staff members.
Education
Bachelor of Management Studies (BMS) - Finance
Mumbai University
Higher secondary school - Accounting and Commerce
Tamil Nadu Board
Skills
Microsoft Office
Namesignature
Johnpeter Michael Chetty
Disclaimer
I hereby confirm that all the above-mentioned details are true to best of my knowledge.
Timeline
Payment Analyst
Barclays
01.2020 - 01.2022
Senior Customer Service Executive
Teleperformance Global Services PVT Limited
01.2019 - 01.2020
Senior Payment Analyst
Barclays
1 2022 - Current
Bachelor of Management Studies (BMS) - Finance
Mumbai University
Higher secondary school - Accounting and Commerce
Tamil Nadu Board
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