Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

JOHN PETER R

Chennai

Summary

A highly organized and results driven professional with extensive experience in tech sales and dispute resolution for over a decade. Skilled in identifying and investigating fraud, contributing to organizational success through effective problem-solving and communication. Proven leadership abilities foster teamwork and enhance customer satisfaction.

Overview

7
7
years of professional experience

Work History

Lead Customer Care Professional

American Express
02.2018 - 04.2025
  • Joined American Express on 9/2/2018 as a Sr. Customer Care Professional.
  • Promoted to Master Customer Care Professional after one year.
  • Outperformed in all the metrics in 2019, and was promoted to Lead Customer Care Professional in 2020.
  • Received awards for 10 straight months in 2019 for being the best value-generation performer.
  • I was awarded the Diamond Star in April 2021 for receiving the Top Performer Award for four consecutive months.
  • I became a GSLN process coach in September 2021.
  • Worked with different teams to improve the value generation skills of CCPs, which included call audits and providing feedback.
  • I was a part of the planning team for DGT in 2019, which made major changes in value generation from 2020.
  • Managed teams as a coach until June 2022.
  • Moved as a mentor with the last coached team in 2022.

Senior Process Associate

Sutherland Global Services
  • Worked as a senior process associate for 3 years and 9 months
  • Joined as a customer care professional and moved as a technical sales expert in 6 months
  • Worked for Acer, Gateway and AVG support for the rest of the tenure

Education

Bachelor's Degree - Pursuing

Amity University
05.2025

Intermediate -

Loyola Matriculation School

High School -

Loyola Matriculation School

Skills

  • Effective communication
  • Customer service
  • Team management
  • Value generation
  • Problem resolution
  • De-escalation techniques
  • Adaptability and flexibility

Languages

  • English, Fluent
  • Tamil, Fluent
  • Hindi, Conversational
  • Spanish, Intermediate

Accomplishments

  • Accomplished the most value generated in the process in 2019
  • Received the Diamond Star in April 2021 for being a top performer in the first quarter
  • Received awards for 10 straight months in 2019 for being the best value generation performer
  • Received multiple awards in 2020 for value generation and process performance
  • Received the best coach award for November 2021

Timeline

Lead Customer Care Professional

American Express
02.2018 - 04.2025

Senior Process Associate

Sutherland Global Services

Bachelor's Degree - Pursuing

Amity University

Intermediate -

Loyola Matriculation School

High School -

Loyola Matriculation School

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JOHN PETER R