JOHN BESKI
Nodal officer
Bangalore,KA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Concentrix
Nodal Officer (Escalation desk)
Bangalore
04.2022 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
All Sec Technologies
Senior customer care executive
Bangalore
01.2020 - 04.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
MBA - M.com (Finance And Analysis)
Indian Academy Post Graduation
Bangalore10-2019
Bachelor of Arts - B.com (Finance And Accounts)
Indian Academy Degree College
Bangalore07-2017
Bachelor of Arts - Pre University College
Indian Academy Puc College
Hennur Main Road03-2014
High School Diploma -
St. Mary's English High School
Pillana Garden04-2012
Skills
- Creative thinking or innovation
- Customer service
- Problem-solving
- Fraud investigation
- Microsoft Office
- Multitasking
- Excellent communication
- Active listening
- Time management
Languages
English
Beginner
A1
Tamil
Beginner
A1
Interests
Data analytics
Financial services
Senior customer care executive
Nodal officier
Certification
- MCAS - Microsoft Certified Application Specialist.
- Internship certificate in finance services.
- Information security and data privacy (2023-2024)
- Cde of ethical busines conduct certification (2024-2025)
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home optionAccomplishments
- Promoted as the best employee from senior customer care to nodal officer, responsible for escalating cases.
- Received appreciation from the clients for resolving the toughest issues.
- Received two awards for best nodal escalation officer throughout the year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Performing as an SME in the process of training the new advisor in technical and non-technical support in CRM.
- From day one to three years, clients rewarded me for completing work on time, with zero errors on my side.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Data analytics
Timeline
Concentrix
Nodal Officer (Escalation desk)
04.2022 - Current
All Sec Technologies
Senior customer care executive
01.2020 - 04.2022
MBA - M.com (Finance And Analysis)
Indian Academy Post Graduation
Bachelor of Arts - B.com (Finance And Accounts)
Indian Academy Degree College
Bachelor of Arts - Pre University College
Indian Academy Puc College
High School Diploma -
St. Mary's English High School
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