John Rakesh

• Identified new business opportunities through market research and analysis.
• Developed strategic partnerships to enhance company growth and market presence.
• Collaborated with cross-functional teams to align business development strategies.
• Managed customer relationships, ensuring satisfaction and loyalty through effective communication.
• Coordinated cross-functional teams to ensure successful project execution.
• Implemented CRM systems to track leads, manage accounts, and generate reports.
• Recruited, trained, mentored, and managed a team of Business Development Representatives.
• Prepared detailed reports on key performance metrics such as revenue growth and customer retention.
• Negotiated commercial terms with clients to maximize profitability.
• Drafted contracts that accurately reflected the agreed upon terms of service.
• Identified new customers through pipelining, pre-qualification and territory analysis and management.
• Leveraged cold calling, in-person visits and referrals to build leads.
• Maintained open and ongoing communication with clients to meet needs and expectations.
• Established new customer accounts using negotiation and sales closing abilities.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Delivered presentations to senior management and stakeholders to report on progress and results.
• Monitored industry trends and technological advancements to stay ahead of competition.

• Identified new business opportunities and targeted potential clients.
• Generated leads to expand client base and revenue streams.
• Developed business pipeline through analytical assessments of growth prospects.
• Contributed to pitch presentations and delivered pitches to secure new business.
• Conducted account mining activities in collaboration with Strategist for revenue enhancement.
• Provided management with valuable client and market feedback.
• Researched and formulated digital marketing strategies encompassing audience and brand analysis.
• Maintained strong relationships with clients to foster loyalty and retention.

• Established rapport with potential clients to arrange meetings and foster relationships.
• Developed quotes and proposals tailored to prospective clients' needs.
• Coordinated employee relations, welfare, onboarding, and exit processes to enhance HR efficiency.
• Conducted pre-screening calls to evaluate applicants' qualifications systematically.
• Attended conferences and industry events to identify networking opportunities.
• Researched and implemented strategies to fulfill new target market requirements.
• Set business development goals while devising strategies to achieve revenue growth.
• Increased customer value through retention strategies while attracting new clients.

Also handled HR operations, such as:

• Handled the HRIS portal – generating reports, maintaining employee records, managing leaves, tracking attendance, uploading policy documents, etc. Also, I was involved in the end-to-end migration from a manual process to HRIS.
• Handled statutory company-related compliance – PF withdrawal, transfer.
• Process monthly, quarterly, and yearly reports for filing returns, and filing for periodic audit requirements from labor offices.
• Handled medical insurance for employees.
• • Worked on preparing a checklist and documentation for various HR operations and processes.
• • Exit process – Experience in handling end-to-end exit activity.
• Vendor Management – preparing and maintaining the agreement renewals.
• Preparing PowerPoint presentations for quarterly and annual meetings, and process-related tracker maintenance.
• Employee engagement activities, such as one-on-one employee meetings, skip-level meetings with teams, employee satisfaction surveys, and coordination for internal and external training.
• Organized company events, like the annual bash event, quarterly birthday bashes, and monthly events for employees.
• Experience in framing new policies and updating existing policies, like the Leave Policy, Exit Policy, and Exit Process document.

• Created and maintained catalogue items within the system.
• Removed products from catalogue list at end of day.
• Generated customer vouchers to enhance purchasing options.

• Managed 21 employees in South Asia order management process, driving high standards and KPI targets.
• Delivered timely training to entire team within three weeks of transition to Sutherland Global Services.
• Implemented new initiatives to enhance team performance and operational efficiency.
• Coordinated daily workloads and allocated tasks based on priority to optimize productivity.
• Monitored and reported on performance standards, ensuring alignment with organizational goals.
• Led weekly team meetings to focus on targets and celebrate achievements.
• Facilitated effective communication between teams, acting as a liaison for new client inquiries.
• Mentored junior staff, fostering a positive work environment and encouraging professional growth.

• Facilitated customs clearance by scrutinizing documents for shipments from Dell Chennai factory.
• Proactively communicated delivery status to customers, ensuring timely updates on shipment progress.
• Delivered comprehensive customer support as Account Service representative, providing end-to-end solutions.
• Conducted pre-quality checks on orders to ensure compliance with specifications.
• Managed logistics documentation for global customers to streamline operations.
• Ensured adherence to global regulatory laws and internal controls, focusing on trade compliance.
• Processed customer purchase orders, verifying compliance with applicable statutory laws.
• Coordinated extensively with Sales, Finance, and other departments to expedite order fulfillment.