John Riddle

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Trained users on how to operate components and systems.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Configured and installed machine control hardware, devices, and software.
• Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
• Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout resolution process.
• Streamlined troubleshooting processes for increased efficiency and reduced downtime.
• Updated documentation and produced reports.
• Walked individuals through basic troubleshooting tasks.
• Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Enhanced system performance by diagnosing and resolving hardware and software issues.
• Configured and tested new software and hardware.
• Researched and identified solutions to technical problems.

• Use of AutoCAD3D to design new plant machinery
• Write and implement safety programs to bring facilities into OSHA compliance
• Optimized process controls for critical manufacturing operations, leading to consistently high-quality output.
• Set up CMMS (computerized maintenance management system)
• Trained personnel on new control system features, promoting a smooth transition during upgrades or installations.
• Reduced downtime by effectively troubleshooting and resolving complex control system issues.
• Provided technical support for electrical and industrial equipment, improving reliability and reducing maintenance costs.
• Created and finalized designs to meet project requirements.
• Managed multiple projects simultaneously while adhering to strict deadlines and budgets.
• Performed rigorous testing procedures on newly installed or upgraded controls systems, validating functionality prior to full-scale implementation.
• Developed and optimized PLC programs for improved production efficiency, leading to smoother operational workflows.
• Facilitated training sessions for staff on new control systems
• Documented all control engineering projects meticulously, providing valuable knowledge base for future reference.
• Assisted in installation of electrical systems and components.
• Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
• Provided technical support for electrical and instrumentation equipment, improving reliability and reducing maintenance costs.
• Designed user-friendly HMI interfaces

• Design/Program/Build PLC control systems for various industries utilizing primarily Allen Bradley (MicroLogix) and Automation Direct products
• Installation of new control systems and industrial equipment
• Provide field service, technical support, training, and consulting
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Consulted with customers to assess needs and propose optimal solutions.

• Provide maintenance and technical support on automated manufacturing equipment such as CNC turret & laser machines, automated/robotic welders, assembly and material handling equipment, electro-coat paint systems, mechanical/hydraulic stamping and brake presses
• Responsible for supporting all plant systems such as air compressors, chillers, heat exchangers, process ovens, hydraulics, pumps, etc
• Design/fabricate/install upgrades to equipment and/or controls in order to improve OEE
• Optimized production processes with installation of new machinery and equipment upgrades.
• Supported continuous improvement initiatives by providing valuable input on process enhancements and technological advancements.
• Reduced downtime by troubleshooting and resolving technical issues in a timely manner.
• Aligned work priorities with company goals, effectively managing competing demands while maintaining high-quality output under tight deadlines.

Start-up and management of new technical services division that provided field service, technical support, installation, and training to existing customer base throughout IN, MI, KY, OH, IL, IA

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Managed team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Negotiated with vendors to secure best prices for parts and supplies.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.

• Provide field service, technical support, and training throughout North America (Canada/US/Mexico) as well as selected sites in Europe and Japan
• Design/Build/Install PLC-based control/data collection systems for testing new products in the R&D laboratory / test cell areas
• Provide detailed written reports and presentations to product engineering/sales departments on product problems/solutions and customer feedback
• Developed and taught all technical product training classes for North American market for automated assembly systems including material handling and programmable torque and press-fit systems
• Course content and structure was customized to make it site-specific and relevant to current customer needs as well as plans for future expansion
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Direct Supervision and Scheduling of maintenance crews in a union environment.

• Provided technical assistance and guidance as needed
• Supervision responsibilities included discipline, job performance and technical skills assessment / review, and leadership in developing skills through direct one-on-one training sessions as required
• Conducted regular safety audits to ensure compliance with industry regulations and maintain a safe working environment for all employees.
• Specify/Design/Program new PLC controls for existing process equipment
• Oversaw maintenance schedules for all equipment, minimizing downtime due to malfunction or repair needs.
• Supervise rebuild/refurbish of equipment and installation of new controls
• Taught 12 week basic electrical theory and troubleshooting classes for maintenance department
• Designed/supervised installation of new PLC based automated material handling system for21 production lines (the whole plant)
• Auto-sequencing vacuum conveying system delivering PVC resins from 16 storage silos to vinyl extrusion lines

• Design complete machine control systems – both standardized product design and special customer specified designs
• Develop complete bills of materials for each machine
• Research/Test/Specify new components to be used
• Responsible for implementing/maintaining AUTOCAD in design engineering department
• Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
• Proposed electrical product and system modifications to improve quality and efficiency.
• Identified specific cables, fuses and circuit breakers required for assigned installations.
• Created and finalized designs to meet customer project requirements.

• Repair of electronic controls to component level
• Start-up and write test programs for multi-axis servo control systems
• Provide customer service technical phone support and field service installation/training