JOHN ROSE

Sales Responsibility

• Managed 5 client with increased by10% margin
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Established and cultivated solid business relationships with new or existing customers.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Evaluated performance against goals and implemented appropriate development plans.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Increased profit margins by effectively controlling budget and overhead and optimizing product returns.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Managed accounts to retain existing relationships and grow share of business.
• Organized promotional events and interacted with community to increase sales volume.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborate cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Building relationships with customers and community to establish long-term business growth.

Operations Responsibility

• Developing and manage operating budgets.
• Achieving satisfactory profit/loss ratio and market share in relation to preset standards, industry and economic trends, and also sales and margin goals.
• Ensuring training and direction for new and existing sales members.
• Act as liaison between customers and operations staff.
• Managing sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base.
• Maintaining existing customers: Including analysis of current lanes to assure we are competitive and also providing excellent service. Also, soliciting for other business from customers.
• Monthly financial analysis: including determining overall success of current customer profiles.
• Determining current rates in market place offered by competitors.
• Ensuring accuracy and timeliness of data
• Ensuring all necessary documentation is accurate and timely.
• Developing goals for specialized sales.

• Managed over 15 customer bring 35 metric tonne of load.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Represented company and promoted products at conferences and industry events.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Compiled product and customer data to generate informed profit projections.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Scheduled and implemented product promotions in accordance with available inventory and staff resources.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Kept meticulous client notes and updated account information in company databases.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

1. Alternate Delivery Process.

• Handled employee conflicts in most efficient manner in accordance with company procedures
• Managed over 100,000 in inventory and 60 employees in 10,000 square foot Mother Hub at Flipkart
• Implemented and enforced all policies and procedures for entire logistics department
• Handled day to day shipping and receiving, appropriately overseeing more than 3000 packages per day
• Determined most cost effective procedures and routes for shipments
• Translated business needs and priorities into actionable logistics strategies
• Minimized damage and repair costs through careful management and preventative maintenance
• Managed shipment schedule to maximise productivity and cut costs
• Monitored workshop work flow for 50 employees.

2. Mother Hub Process

• Offer guidance to contracted drivers on best ways to maximise their earnings, while delivering high level of customer service
• Ensure that all drivers understand and procure licenced and permits, needed to legally carry loads to customer destinations
• Collaborate with human resources and marketing to add quality employee drivers and contracted drivers to fleet
• Arrange Fleet vehicles by communication with vendors for regular presence to Chennai and Rest of Tamil Nadu.
• Work closely with maintenance team to find ways to reduce downtime due to repairs or lack of routine maintenance
• Ensure that all load paperwork associated with each run is accurate and submitted to proper people .
• Clearing MH load 30K shipments on daily bases, reducing CPD breach >2%.

3. Kirana Process

• Handled 23 Business Development Executives, 30 vehicles, 98 sorters overall TN region which made up of 31 branches in Chennai and 68 branches in Rest of Tamil Nadu.
• Managed Kirana scale up from start, Planning for AOP, reducing cost in ground team.
• Followed day to day conversion and delivery share assigned to kirana’s
• Reduced Loss, following with FST team recovering lost sum.
• Additional responsibility like Material reconciliation and Cash reconciliation for entire south region which incorporate Karnataka, Tamil Nadu, Kerala with 253 branches.
• Worked on CPS(Cost per Shipment) with Central Team & planning on rate cards and implementing a ground team.
• Survey on critical hubs which are facing crises like Manpower issues and working on AOP Gaps .
• Supply regular regional status updates for all escalated service request

• Determined most cost effective procedures and routes for shipments
• Gathered, logged and monitored all shipment data
• Minimized damage and repair costs through careful management and preventive maintenance
• Monitored workshop work flow for 40 employees
• Reviewed and analyzed data from companies in non-competing industries to amass strategic insight
• Presented carrier performance metrics and monthly costs reports to executive team
• Communicated with dispatchers, warehouses and customers regarding outgoing orders
• Prioritized order security, accuracy and on-time pick up and delivery
• Prepared documents for shipment claims submissions
• E-mailed suppliers, carriers and customers with shipping updates
• Conducted research on logistics operations including literature reviews, interviews and site visits
• Achievements:
• Achieved targeted budgets in all operations
• Raised workplace safety levels
• Received many awards and appreciation from seniors
• Coordinated dispatching of 70 drivers to accomplish daily delivery requirements.
• Trained new team members on proper and safe use of tools and equipment.
• Developed standard operating procedures for team to follow and maintained records of activities.
• Monitored production levels and implemented measures to increase output.
• Handled day-to-day shipping and receiving overseeing more than 4000 packages per day.