John Salz
Indianapolis
Summary
Customer-focused sales and relationship management professional with 13+ years of experience building trust, driving revenue, and delivering compliant, high-quality service across financial services, telecom, healthcare, banking and automotive industries.
Overview
14
14
years of professional experience
Work History
Branch Banker
PNC Bank
Anderson, IN
09.2025 - 02.2026
- Proactively acquire and deepen client relationships through in-branch engagement, outbound calling, and appointment setting.
- Deliver a full consultative banking conversation to uncover financial needs and recommend appropriate products to improve financial wellbeing and increase share of wallet.
- Ensure operational excellence by adhering to compliance, risk management policies, and maintaining high accuracy in daily transactions.
- Actively engage customers in the lobby to build rapport, identify opportunities, and provide timely financial solutions.
- Collaborate with internal partners to deliver comprehensive financial services and seamless customer experiences.
- Educate customers on digital tools and banking technology to enhance adoption and self-service.
Healthcare Client Relations Consultant
Everise
Anderson, IN
12.2024 - 08.2025
- Managed inbound calls from U.S. customers regarding prescription healthcare benefits.
- Explained insurance coverage, benefit plans, copays, and assisted with coverage determination.
- Processed prescription refills, order status updates, and tracking.
- Educated customers on online self-service tools and provided troubleshooting support.
- Navigated multiple systems efficiently while maintaining empathy and accuracy.
- Cultivated strong client relationships through proactive communication and personalized service strategies.
Sales Executive
AT&T
Indianapolis, IN
03.2024 - 12.2024
- Led individual and team performance to consistently meet and exceed sales quotas.
- Identified and developed new markets; implemented competitive pricing strategies.
- Leveraged Salesforce CRM to optimize lead generation and manage customer interactions.
- Delivered exceptional customer service to enhance shopping experience and foster repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales & Finance Manager
Northside Auto
Indianapolis, IN
01.2023 - 03.2024
- Exceeded sales targets, generating an additional $1.25M in revenue within six months.
- Led and coached a team of sales professionals using DealerTrack CRM, exceeding monthly targets by 25%.
- Built strong lender relationships and optimized financing for subprime to super-prime customers.
- Developed financial models to evaluate sales performance and forecast revenue trends.
- Analyzed pricing strategies to optimize profitability across vehicle inventory.
- Prepared comprehensive financial reports for executive leadership and stakeholders.
Wholesale Manager
Carmel Auto Brokers
Carmel, IN
01.2022 - 01.2023
- Managed end-to-end wholesale operations and ensured timely vehicle delivery.
- Averaged $5K profit per vehicle at Indianapolis Car Exchange Auto Auction.
- Improved efficiency in servicing, detailing, transportation, and pricing.
- Developed and implemented pricing strategies to enhance market competitiveness.
Sales Representative
Dreyer & Reinbold BMW/MINI
Indianapolis, IN
09.2015 - 12.2021
- Managed a client base of 4,500+ customers, delivering exceptional service.
- Ranked #1 sales representative across five Indiana stores (2018).
- Helped elevate MINI Cooper's national ranking from #36 to top 10 by 2021.
- Implemented Four Square payment plans for financing and leasing company-wide.
- Cultivated strong customer relationships to enhance satisfaction and drive repeat business.
- Analyzed customer needs to recommend appropriate BMW/MINI models, accessories, and financing options.
Customer Care Representative
Bloomington Ford & Lincoln
Bloomington, IN
07.2012 - 04.2015
- Built strong client relationships and consistently generated referrals.
- Achieved a 100% passing score on a corporate secret shopper evaluation.
- Earned Ford and Lincoln certifications.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
High School Diploma -
Carmel High School
Carmel, IN05-2011
Skills
- Relationship & Consultative Sales
- Client Acquisition & Retention
- Financial Needs Analysis
- Compliance & Risk Management
- Digital Banking & Technology Education
- CRM Systems (Salesforce, DealerTrack, VinSolutions)
- Team Leadership & Coaching
- Operational Excellence
- Analyzing sales reports
Timeline
Branch Banker
PNC Bank
09.2025 - 02.2026
Healthcare Client Relations Consultant
Everise
12.2024 - 08.2025
Sales Executive
AT&T
03.2024 - 12.2024
Sales & Finance Manager
Northside Auto
01.2023 - 03.2024
Wholesale Manager
Carmel Auto Brokers
01.2022 - 01.2023
Sales Representative
Dreyer & Reinbold BMW/MINI
09.2015 - 12.2021
Customer Care Representative
Bloomington Ford & Lincoln
07.2012 - 04.2015
High School Diploma -
Carmel High School
MILITARY SERVICE
- United States Marine Corps Reserve – Lance Corporal
- January 2011 – January 2019 - Honorably discharged.
- Served as 0621 Field Radio Operator and 0622 Digital Multi-channel Wideband Transmission Equipment Operator.
- Led a squad of 25 recruits during boot camp; served as Guide-on in MOS school.
- Maintained military standards in all aspects of service.
- Ability to efficiently adapt under high pressure situations.