John Steele
Logansport
Summary
Dedicated Customer Service Professional focused on providing quality customer experiences and improving customer satisfaction. Excellent analytical skills and accomplished at collecting customer feedback and effectively addressing complaints. Passionate about being an active member of a team and providing high-quality service that promotes goodwill and lifelong customers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Produce Associate
Walmart
06.2020 - 10.2024
- Helped customers with product inquiries to ensure great shopping experience and service transitions
- Restocked fresh produce and disposed of outdated items to maintain inventory accuracy
- Worked with other employees to arrange displays, increasing sales and presentation of department
- Maintained inventory counts and reported to management to help rectify stock shortfalls
Licensed Security Officer
Allied Universal
05.2010 - 06.2020
- Maintained a safe and secure environment by patrolling property and monitoring surveillance equipment in accordance with site-specific protocols
- Drafted and executed a complete training manual for patrolmen, including extensive gatehouse procedures for seamless coverage in cross-functional roles
- Responded to emergencies and alarms promptly, effectively mitigating disruptions and ensuring a secure environment
- Conducted thorough investigations and documented relevant findings, ensuring compliance with company policies and legal regulations
- Trained new security personnel in company policies, emergency procedures, and safety protocols, building a high-performing team
Field Support Specialist
Lynx Services LLC
06.2003 - 06.2007
- Electronically processed faxed invoices, web requests, and authorizations for parts and services in line with insurance requirements
- Worked closely with service providers, agents, and policyholders to promptly address billing and invoicing discrepancies
- Drafted and executed eight new procedures to enhance workflows, resulting in increased team productivity
- Maintained average quality scores of98%, with over90% of calls rated at100%
- Identified and thwarted six attempts at insurance fraud, saving company assets
- Played an integral role in navigating regulatory changes by educating service providers and ensuring compliance
Education
High School Diploma -
12.1988
Skills
- Customer Service and Communication: Proficient in addressing customer queries, resolving conflicts, and providing outstanding service
- Problem Solving: Demonstrated capacity to mitigate problems, including identifying fraud and correcting claims discrepancies
- Training & Documentation: Skilled at creating training guides, workflows, and process documentation to improve efficiency
- Security Operations: Experienced in providing effective site safety protocols through patrols and emergency response
- Administrative Support: Proficient in processing invoices, managing claims, and maintaining accurate records
- Technical Proficiency: Familiar with surveillance systems, inventory management tools, and claims processing software
- Team Collaboration: Skilled at working with diverse stakeholders, training staff, and collaborating across functions
- Adaptability: Excels in high-pressure environments, quickly adjusting to new processes and organizational shifts
- Workplace safety
- Cleanliness and sanitation
- Pallet jack operation
- Food safety compliance
Certification
- Florida License for Security Officer
- Personal Security International | Ft. Myers, FL | December9,1994
Languages
English
Native or Bilingual
Timeline
Produce Associate - Walmart
06.2020 - 10.2024
Licensed Security Officer - Allied Universal
05.2010 - 06.2020
Field Support Specialist - Lynx Services LLC
06.2003 - 06.2007
- High School Diploma,
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