Summary
Overview
Work History
Education
Skills
Websites
Timeline
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John Sundar Raj

Chennai,Tamil Nadu

Summary

Seasoned QA Manager with 20+ years of expertise in leading QA initiatives for diverse software solutions, including healthcare, workforce management, business intelligence, and analytics. Passionate about delivering high-quality software that exceeds customer expectations. Seeking opportunities to lead innovative QA teams and contribute to organizational success.

Overview

21
21
years of professional experience

Work History

QA Manager

Synaptris Software Pvt. Ltd.
03.2006 - Current
  • Clients: Cincinnati Children's Hospital (US), Advanced Surgeons (US), The Metropolitan Transportation Authority MTA (US), MTA LIRR (US).
  • At Cincinnati Children's Hospital (US), we enhance IT systems to streamline Kezava patient access, optimize on-call scheduling, and ensure exceptional patient care. We foster seamless communication and trust by strengthening patient engagement with automated reminders and personalized updates.
  • At the Metropolitan Transportation Authority (MTA) in New York (US), we made several key improvements: enhanced workforce management processes, implemented role-based security access management, established secure access control measures, automated workforce management, and ensured the reliability of a BI and analytics platform. These improvements collectively contribute to more efficient and secure operations at the MTA.
  • Products Handled:
  • Kezava Healthcare Applications (Clinical Management Solution): Oversaw testing and quality assurance for in-house Products developed for Cincinnati Children’s Hospital, including:
  • 1. Kezava Patient Access: Streamlined patient registration and appointment scheduling.
  • 2. Kezava Patient Engagement: Enhanced provider-patient communication through automated notifications and reminders.
  • 3. Kezava On-Call Scheduling: Optimized scheduling of healthcare professionals to ensure efficient resource allocation.
  • Kezava Healthcare AI Solutions: Validated and ensured the reliability of the AI Chart Abstraction Tool, an in-house AI solution for Cincinnati Children’s Hospital. This tool accelerates the retrieval of critical patient information, enabling providers to make quicker and more informed decisions.
  • Kezava Workforce Management Tools: Managed QA processes for workforce solutions developed for the Metro Transportation Authority (New York), including:
  • 1. Security Access Management: Implemented secure electronic card access for metro stations.
  • 2. Workforce Management: Automated job selection, holiday management, and workforce optimization processes for MTA employees.
  • BI & Analytics Solutions: Performed end-to-end QA for the IntelliVIEW Suite (Reporter, Designer, Dashboard), an in-house BI and analytics platform. The suite connects to client databases, delivering web-based reporting and analytics tailored to customer needs.
  • Significant Achievements:
  • Led QA operations for healthcare and workforce management applications, enhancing software reliability and achieving a 30% reduction in critical defects.
  • Managed the change management process, prioritizing, scheduling, and implementing changes efficiently. Allocated QA resources for sufficient test coverage, communicated effectively with the team and stakeholders, and identified and mitigated potential risks.
  • Oversaw project delivery for multiple software development initiatives, ensuring alignment with client expectations and project requirements.
  • Automated regression testing, resulting in a 40% decrease in testing time, and transitioned teams to Agile methodologies to speed up delivery timelines.
  • Coordinated cross-functional teams to foster collaboration between QA, development, and business stakeholders for successful project outcomes.
  • Managed extensive testing efforts for datasets exceeding 50 million records, ensuring accuracy and system reliability.
  • Established and monitored key performance indicators (KPIs) for project progress, ensuring timely delivery while maintaining high-quality standards.
  • Implemented an AI-powered tool for automated patient data extraction, improving efficiency and accuracy by 15%.
  • Collaborated with engineering, product management, and support teams to deliver 17 major and 38 minor releases on schedule.
  • Spearheaded a QA transformation initiative using the ISO 9001 standard, reducing defect leakage into production by 35%.
  • Streamlined test case execution by integrating automation frameworks with Selenium, cutting testing cycle time by 50%.
  • Successfully implemented performance benchmarking with JMeter for applications handling over 50 million transactions, achieving a 15% improvement in system performance.
  • Championed cross-training programs increasing team versatility & reducing skill gaps by 40%.
  • Delivered exceptional customer satisfaction by managing implementations for over 85 clients using the in-house IntelliVIEW product.
  • Implemented agile delivery frameworks, resulting in a 30% increase in team productivity and faster release cycles.

Test Engineer

Epiance Software Pvt. Ltd.
06.2004 - 07.2005
  • Products: Epiplex Suite (Workflow Automation and Monitoring Tools)
  • Clients: AT&T, Accenture, HP.
  • Epiplex Suite, a product of Epiance automates the process of documenting complex business processes. It captures user interactions, generating detailed step-by-step instructions and visual representations. This streamlines documentation creation reduces errors and ensures consistency. Conducted comprehensive functional, regression, and compatibility testing for the Epiplex suite.

Education

Master of Computer Applications -

St. Joseph’s College
Trichy
03.2002

Bachelor of Science - Chemistry

St. Joseph’s College
Trichy
03.1999

Skills

  • Technical Expertise:
  • Proficient in manual and automated testing (Selenium WebDriver), API testing (REST), performance testing (JMeter), and SQL
  • Strong understanding of software development lifecycles (SDLC) and testing methodologies
  • Delivery Management:
  • Project Management: Effectively planned, executed, and monitored QA projects
  • Stakeholder Management: Established strong relationships with clients, development teams, and business stakeholders
  • Risk Management: Recognized and mitigated potential risks to project timelines and quality
  • Problem-solving: Performed thorough root cause analysis and implemented effective solutions to improve quality and resolve issues
  • Process Improvement: Continuously refined QA processes, embraced best practices, and promoted efficiency
  • Leadership and Team Management:
  • Team Leadership: Provided mentorship and coaching to QA teams, promoting a culture of quality and innovation
  • Performance Management: Defined clear expectations, offered regular feedback, and acknowledged team achievements
  • Technical Skills:
  • Automation and Performance Tools: Selenium WebDriver, JMeter, WebLoad, Floodio, testVigor, Testim, Browser Stack
  • Defect Tracking Tools: Mantis, DevOps, JIRA
  • Databases: Oracle, SQL Server, DB2, MySQL
  • Test Management: TestLink 170, Plan Box, DevOps

Timeline

QA Manager

Synaptris Software Pvt. Ltd.
03.2006 - Current

Test Engineer

Epiance Software Pvt. Ltd.
06.2004 - 07.2005

Master of Computer Applications -

St. Joseph’s College

Bachelor of Science - Chemistry

St. Joseph’s College

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John Sundar Raj