John Tharakan K J

As a result-oriented and seasoned IT professional with an MBA qualification, I offer over 22 years of extensive experience in IT operations management, product and project management, strategic IT infrastructure planning and operations, support service delivery, business process transformation, quality management, and security/identity/access management. My specialization lies in IT infrastructure, including service desk and data center operations. I have been engaged as a Senior Manager - IT with FLEX Ltd., Chennai, India, since October 2005. I began this journey as an Assistant Manager (Distributed Systems) in October 2005, progressed to Manager - Global Enterprise Operations in 2010, and eventually assumed my current role in 2015, overseeing enterprise infrastructure strategic portfolio management. My expertise spans various aspects of IT management, including complete IT operation delivery, strategic planning and deployment, IT service management (based on ITIL guidelines), support/managed service delivery, product management, project delivery, remote infrastructure management, digital transformation, process automation, data center management, and vendor/client/stakeholder management. As an ITIL-certified IT service delivery specialist, I have successfully defined and implemented service strategies, created support service designs aligned with ITIL directives for issue/incident/problem management, and executed changes to ensure continuous service improvement and stakeholder satisfaction. Additionally, I am proficient in project management, covering initiation, estimation, scheduling, resource management, project execution planning, and monitoring. I consistently adhere to timelines and maintain high-quality standards throughout the project lifecycle. My track record includes effective management of multi-cloud and hybrid data environments. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 24+-year record of building positive relationships with internal and external stakeholders. Insightful Information Technology Manager with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.